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i still get a login error

Enok4TwunniEnok4Twunni Joshua, TXPosts: 207Member

everytime i try to login i still get a wrong password prompt. /sigh...i'm honestly about to cancel my prepurchase of the ce. i still have not heard from anet and i can't get a straight answer from anyone as to why i can't login to the game or the forums.

Comments

  • RivalenRivalen TaviraPosts: 503Member

    Originally posted by enoch420

    everytime i try to login i still get a wrong password prompt. /sigh...i'm honestly about to cancel my prepurchase of the ce. i still have not heard from anet and i can't get a straight answer from anyone as to why i can't login to the game or the forums.

    Your login is your email.

    Alot of people seem to use the Username.numbers.

    You should be using your email and the password.

  • Enok4TwunniEnok4Twunni Joshua, TXPosts: 207Member

    i did a password reset...TWICE!!! i still can't login to the game or forums with it. still saying it's the incorrect info. 

  • Enok4TwunniEnok4Twunni Joshua, TXPosts: 207Member

    Originally posted by Rivalen

    Originally posted by enoch420

    everytime i try to login i still get a wrong password prompt. /sigh...i'm honestly about to cancel my prepurchase of the ce. i still have not heard from anet and i can't get a straight answer from anyone as to why i can't login to the game or the forums.

    Your login is your email.

    Alot of people seem to use the Username.numbers.

    You should be using your email and the password.

    i am dude. i have the username that i got from the registration email. i linked my gw account to my gw 2 account. should be the same exact login info...yet i'm still getting an error saying it's the wrong info. i'm about to punch through a window. i'm using my email and my password...just like it says...i reset my password twice so i know i'm putting in the right info.

  • ZylaxxZylaxx Erlanger, KYPosts: 2,574Member

    Originally posted by enoch420

    i did a password reset...TWICE!!! i still can't login to the game or forums with it. still saying it's the incorrect info. 

    Sounds like its a problem on your end and not Anet's.  Its the players responsiblity to remeber their own login and passwords.

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  • boikymarboikymar Rocklin, CAPosts: 60Member

    Wow, why are people so brutal? The man has an issue. He posted here to get some help, not to hear a bunch of crap [mod edit]

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member

    i was having this issue last event when the authentication server crashed.. can you login to the website at all?

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • stragen001stragen001 ReadingPosts: 1,720Member

    Originally posted by enoch420

    everytime i try to login i still get a wrong password prompt. /sigh...i'm honestly about to cancel my prepurchase of the ce. i still have not heard from anet and i can't get a straight answer from anyone as to why i can't login to the game or the forums.

    You're doing it wrong. Seriously. Everyone else can log in OK

    On a more helpful note, I had problems logging in on the first beta until I realised I was doing it wrong. Do you have a GW1 account, and did you link them when you created your GW2 account. If you did, you need to use the email from your GW1 account to login. 

    Cluck Cluck, Gibber Gibber, My Old Mans A Mushroom

  • boikymarboikymar Rocklin, CAPosts: 60Member

    You're correct in that your GW and GW2 password should be the same. I had this same problem, but resetting the password corrected the problem in my case.

    I contacted Anet support before resetting my password, and never heard back from them. They dropped the ball, in my opinion.

    Great game, nonetheless! Right now nobody can login, so just keep trying brotha.

  • BoldynBoldyn PartillePosts: 265Member

    During a beta, or a stress test even, the login server, client, game can spew out a dozen different errors, all based ont he fact that the server isn't coping, not that there is actually anything wrong with your information.

     

    Welcome to your first beta...

  • Enok4TwunniEnok4Twunni Joshua, TXPosts: 207Member

    [mod edit] it's saying my password is wrong. my password is the exact same on gw 1. i can log into 1 fine. not 2. i don't use dff passwords on stuff....you can keep slamming me....i guess i'll ask a moderator to plz close this thread....[mod edit]

  • Enok4TwunniEnok4Twunni Joshua, TXPosts: 207Member

    Originally posted by boikymar

    You're correct in that your GW and GW2 password should be the same. I had this same problem, but resetting the password corrected the problem in my case.

    I contacted Anet support before resetting my password, and never heard back from them. They dropped the ball, in my opinion.

    Great game, nonetheless! Right now nobody can login, so just keep trying brotha.

    THANK YOU FOR A REAL ANSWER!!!! sadly i've reset my password twice and it's still saying my password is wrong.

  • Enok4TwunniEnok4Twunni Joshua, TXPosts: 207Member

    Originally posted by stragen001

    Originally posted by enoch420

    everytime i try to login i still get a wrong password prompt. /sigh...i'm honestly about to cancel my prepurchase of the ce. i still have not heard from anet and i can't get a straight answer from anyone as to why i can't login to the game or the forums.

    You're doing it wrong. Seriously. Everyone else can log in OK

    On a more helpful note, I had problems logging in on the first beta until I realised I was doing it wrong. Do you have a GW1 account, and did you link them when you created your GW2 account. If you did, you need to use the email from your GW1 account to login. 

    Another good answer. Yes I'm using the exact same info. Even when you do a password reset it sends it to the email on your account. QUESTION: What colors do the squares on GW 2 turn when you put in a correct password? I'm getting 3 yellows when I put in the password that I setup for the account.

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member

    the 3 squares is unique to your password so someone elses colors won't help you.. again do you have any issues login into the gw2 main site?

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • Enok4TwunniEnok4Twunni Joshua, TXPosts: 207Member

    Originally posted by Aerowyn

    i was having this issue last event when the authentication server crashed.. can you login to the website at all?

    if you're referring to the forums, no. i obviously have a problem with my password. my gw 2 password is obviously wrong....i've tried resetting....i made a ticket but that'll take a month to get resolved.

  • mmorpgmanermmorpgmaner Kent, WAPosts: 244Member

    type in the right log in information, and you will have no problem man. come on bud, its not rocket science.

  • EagleDelta2EagleDelta2 Lincoln, NEPosts: 14Member

    Originally posted by enoch420

    Originally posted by stragen001


    Originally posted by enoch420

    everytime i try to login i still get a wrong password prompt. /sigh...i'm honestly about to cancel my prepurchase of the ce. i still have not heard from anet and i can't get a straight answer from anyone as to why i can't login to the game or the forums.

    You're doing it wrong. Seriously. Everyone else can log in OK

    On a more helpful note, I had problems logging in on the first beta until I realised I was doing it wrong. Do you have a GW1 account, and did you link them when you created your GW2 account. If you did, you need to use the email from your GW1 account to login. 

    Another good answer. Yes I'm using the exact same info. Even when you do a password reset it sends it to the email on your account. QUESTION: What colors do the squares on GW 2 turn when you put in a correct password? I'm getting 3 yellows when I put in the password that I setup for the account.

    When was the last time you changed your password?  If it's been since the stress test started, then you may need to just keep trying.  The stress test is designed to essentially see how many users it takes to kill the server system and adjust slowly, so issues are to be expected - you just have to keep trying.  If that's not the case - I'd bother ANet until you can get it working

     

  • ForumPvPForumPvP KingstownPosts: 871Member

    might be a bug of some sort

    so if you are using ;$€{][}}\?A41??W?Ä.... etc in your password,it might work for Gw1 but not for GW2 yet.

    no idea how those accounts are linked but try to use only a-z on your password and it might do the trick,or not.

     

    Let's internet

  • Enok4TwunniEnok4Twunni Joshua, TXPosts: 207Member

    Originally posted by EagleDelta2

    Originally posted by enoch420


    Originally posted by stragen001


    Originally posted by enoch420

    everytime i try to login i still get a wrong password prompt. /sigh...i'm honestly about to cancel my prepurchase of the ce. i still have not heard from anet and i can't get a straight answer from anyone as to why i can't login to the game or the forums.

    You're doing it wrong. Seriously. Everyone else can log in OK

    On a more helpful note, I had problems logging in on the first beta until I realised I was doing it wrong. Do you have a GW1 account, and did you link them when you created your GW2 account. If you did, you need to use the email from your GW1 account to login. 

    Another good answer. Yes I'm using the exact same info. Even when you do a password reset it sends it to the email on your account. QUESTION: What colors do the squares on GW 2 turn when you put in a correct password? I'm getting 3 yellows when I put in the password that I setup for the account.

    When was the last time you changed your password?  If it's been since the stress test started, then you may need to just keep trying.  The stress test is designed to essentially see how many users it takes to kill the server system and adjust slowly, so issues are to be expected - you just have to keep trying.  If that's not the case - I'd bother ANet until you can get it working

     

    oh i've changed it twice in the past two hours. the login to the forums is the same info as well isn't it?

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member

    are you able ot login here with whatever password they gave you when you reset it?

    https://account.guildwars2.com/account

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • Enok4TwunniEnok4Twunni Joshua, TXPosts: 207Member

    Originally posted by Aerowyn

    are you able ot login here with whatever password they gave you when you reset it?

    https://account.guildwars2.com/account

    nope. and even after i reset it there, it still says bad info.

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member

    Originally posted by enoch420

    Originally posted by Aerowyn

    are you able ot login here with whatever password they gave you when you reset it?

    https://account.guildwars2.com/account

    nope. and even after i reset it there, it still says bad info.

    strange id reset it one more time then wait like 30 min to login.. perhaps so much going on with the machines over there now its taking awhile for that info to update in there system.

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • jdnewelljdnewell Spring Hill, TNPosts: 2,150Member Uncommon

    It may just be that the login servers are overloaded and cant process your change in password. Sounds like the database has not updated to your new password.

    During a stress test these problems are common. Send an email to Anet CS and let them know. Its only a 7 hour stress test in any case, dont see why people are getting so upset they cant login for a brief test.

    If the problem is not sorted out on the next beta weekend then maybe get upset. Honestly just go do something else, problems are to be expected at this stage of the testing.

  • Enok4TwunniEnok4Twunni Joshua, TXPosts: 207Member

    GOT IT!!! Thank you to all the people that read this thread and tried to help. Screw everyone else that had nothing good to say except trying to stir up anger. Apparently my last password was too long. Nothing that told me that, I just made a short 8 spot password and it works like a charm. So for future reference to anyone with the problem...try a shorter password.

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member

    Originally posted by enoch420

    GOT IT!!! Thank you to all the people that read this thread and tried to help. Screw everyone else that had nothing good to say except trying to stir up anger. Apparently my last password was too long. Nothing that told me that, I just made a short 8 spot password and it works like a charm. So for future reference to anyone with the problem...try a shorter password.

    glad you sorted it out have fun!

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • DeolusDeolus DoncasterPosts: 392Member
    Just to confirm: can you log into GW1 ok and if so, are you using the same login details to try to log into GW2? If so, and it isn't working, it must be a problem at ANet's end.
This discussion has been closed.