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I was(am) one of the many unlucky people who had the "Unable to retreive patch data.Please check network connection" .
For those aware of this issue..well guess what?BIOWARE still hasn't solved it! There are still many players who have actually bought the game and STILL haven't played!!!
For those not aware of this , please just google the issue and you'll get many official forum pages with people still complaining about this. It is sad that connectivity issues from a badly designed launcher still lingers after so many months. It is 100% proven that it's NOT our fault. Besides i personally play online games all the time on my home pc.Lots of them. Never had such a persistant issue.
Anyways i never got a reply from support back at beta.So eventhough i wanted to buy the game, this problem stopped me. Recenlty i received the 7 day trial. I took the chance. Problem still existed. I decided to communicate with support once more. To my suprise they quickly replied offering me lots of solutions.Of course i had to "try" and manually alter so many things on my router , firewall, create CMD files,DXdiag...you know...Sent them everything they asked for. Nothing from what they advised me to do worked. But i did actually tried the game a few times at my local internet cafe. But could never at my home pc.
Final support ticket ,3/19/12 , i was asked to sent them a Pathping.txt and a tracert.txt .I did. What i received a day later was :
I have received your transmission regarding launching the game client.
However, as the your 7-day trial has now ended, I am closing your ticket.
Thank you for your interest in Star Wars: The Old Republic.
Keep an eye on www.swtor.com for future news on trial passes.
Please do not hesitate to contact us again if there is anything further we can help you with.
Galactic Support is our specialty...
Star Wars: The Old Republic Customer Service
Are they serious? Did they actually think that the whole point into resolving a matter they should have generally resolved months ago was only about me playing the trial? I was actually thinking of buying the game! No matter if my trial was ending they should have at least try and help me one last time(since they already asked for thos 2 files which i immedietelly sent).
And at the same letter they say " Please do not hesitate to contact us again if there is anything further we can help you with"
Funny thing about all this. The person who last asked me for those two files in order to assist me was the same person that signed the mail above, interrupting his own support effort to a matter which is 100% BW own error.
Besides it makes no sence to actually have a trial account or a subscritpion when i have the "UNABLE TO RECEIVE PATCH DATA". This issue occures BEFORE the login process! Did support actually know that? I wonder...
Purely dissapointed here.