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On November 22, 2011 my xbox account was compromised. I was billed for $54.61 for MS points I did not purchase. Since then I have been trying to get the money back via phone support.
They have been unable to aid with this. They keep telling me that all phone support can do is give one month of xbox live gold. With phone support like this I don't trust them at all anymore! If they have no power, why do they even have jobs? That could be an automated system and be this effective.
Every time I talk to support, I'm told the investigation is still ongoing, but that there's no new notes on the case. This investigation was suppose to take 30-31 days, but it's been 63 now. I have been trying this whole time to get my money back and them take their points back!!! They will not do it!!!
As it stands, my account is frozen, and I still do not have my money back. As of now I have NO faith in xbox support as this has taken months and nothing has been done.
I urge everyone to stop using XBLA for any purchases! If you get compromised/hacked, Xbox, Microsoft, will just keep your money!