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I've seen claims that a company (in this case EA/Bioware) shouldn't discuss any bans in public because they may get sued. My question: what exact legal reasons are the basis for sueing in such cases and in which countries? It would be helpful if you have a law degree or can at least cite a source. Would also be very useful if you could point to a similar case in which the company was found guilty in a court of law or had to settle for a high amount of money.
I've always been under the impression that the main reason that companies do not comment bans publically in their forum is because it is simply not worth the effort to make a solid argumentation in the forums. It is easier to simply just press the ban-button and ignore all criticism rather than to press it and then follow up any case with posts/letters with logical and rational reasons for why they find the ban justifiable. Not enough people actually care about the "truth" and what is "justifiable" to make it is economically worth to actually follow up different ban cases and discuss them publically: the staff is used elsewhere instead.