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Good afternoon everyone,
I have been a AoC player, guild and raid leader for over 2 years now. I have been unable to play my account for sometime because of RL, and when I tried to get back into gaming using my AoC account, I could not get into the game and play my characters. After a month of e-mails Funcom finally confirms that someone else is paying and using my account. This being a surpise to me, Funcom and I move onto stage 2 of the process of trying to get my account back.
Stage two, involves me finding my orignal CD key, providing credit card information and sending photo ID. I have kept the game CD key, thus I was able to give them all the information they require. This process is much quicker takes only a couple of days. Even though after confirming that I am the owner, I have created the account, Funcom tells be that I have breached EULA and after never responding for 15 days that my account was taken, that the account in question has now be banned.
Banned account, even after them agreeing that I am the owner of the account. But becuase of this 15 day policy which I have never seen in the EULA, and thus still don't see it in the EULA, the account well be banned, and thus my time building and creating the account and account guilds, is gone, wiped, history.
Is it because the person who as taken the account paid money, and funcom has no way to give it back? Is it because Funcom as no backup system for characters thus they are unable to restore charcters after they have been compromised? Prehaps they think accounts don't get taken (cough, cough, Sony, cough, cough) that in some way I have breached an EULA that exists somewhere?
I was aware that Funcom CSR has a history of treating clients as, lets say, digital items that are out of sight out of mind, that they would take long term clients who has spend there time building an account and creating in game guilds better. But fool me twice shame on me.
If anyone else as has an experience of dealing with banned issues for reasons that I have stated above or any other reasons. Please post in the forums, to let people know what they are getting into once they deal with Funcom.
Atleast Sony admitted their mistakes and have done there best to fix them.
Former Funcom client, love the the AoC game, bad experiences with AoC company.