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I have watched tons of people get 'hacked', we are talking 25 percent of the game population.
the owners, galanet, do absolutely nothing, no statement, nothing officially on forums.
I realized, that this is such a horrible, low populated game, it would only take 1 staff member to post something every maintenance day, and then everything is on autopilot.
There are no active gms in this game. 3rd party spammers plague the game, and nothing is done, and no mention of it exists from the company.
I realized, that, they dont do anything about it, because they are the 3rd party, and the 'hacker'. it makes perfect sense. they can sell stuff in thier cash shop, and 3rd party, and get both populations of buyers. they can 'hack' accounts, and take stuff away so that people dont progress with the items. if everyone quit rappelz, they would just shut it down, because its such an old game, no one cares. It is disposible.
My only regret, is that I actulaly spent time in this game, which is embarrassing.