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My little sister and I have been sharing a wizard101 account for nearly a year now and have NEVER encountered any problems with being muted, suspended, or banned. Today, out of nowhere, my sister tried to log into the game, and a pop up appeared saying that OUR account (the main account) has been banned. I've questioned her numerous times whether or not she has compromised our password or any private information that you are NOT supposed to give out, and she hasn't. Now I'm starting to wonder if we have been falsley reported? Either way, KingsIsle has not sent me any sort of email as to why this all happened, I am just simply "banned". I've done my research and it seems that everyone has their own thoughts about why wizards are banned and if it is temporary.
Despite the fact that it is my little sister who plays more often then I do, I am extremely upset about this. I have spent probably more than $300 on crowns for her and to see it all disappear in a cloud of dust is extremely unfair, especially because we just don't know why it happened. Numerous people have complained about KingsIsle's poor customer service and how they sometimes ignore your emails. This troubles me even more and I can't help but to wonder if my email will go unanswered as well.
I don't know whether or not this is a temporary ban, but I will be very disappointed if it is, with no warning at all, no prior email, no nothing. I almost feel like it is just all one misunderstanding. Whatever it is, I really do hope they contact me soon. I am not letting this go until I have some sort of answer. This is the first time I have ever been truly let down by this game, because it is something both my sister and I enjoy very much. And all those crowns (money) wasted! Gah, I don't even want to think about that. Please contact me soon KingsIsle so we can fix this.