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The second you go from VIP to premium, you no longer can post on the forums at ALL, and you no longer get any non-automated support. Found this out a day after subscription lapsed. I need help, but you can petition and they will just tell you that only VIPs get support (in more roundabout language of course). So I wanted to post at the forums, but found that even someone with level 7 rewards can't even post. Not a new topic, not a new reply, not anywhere.
What seems so horribly wrong about this is that I'm still paying them money, just not monthly. And anyone who's paid as long as I have should pretty much have lifetime access to support and forums. But it seems they want to completely shut up and shut out anyone who's not dedicated to paying 15 dollars a month, even when that 15 doesn't cover the cost of new powersets they are pushing out, costume sets, and other items.
If you are completely new, or not heavily invested in the game, obviously none of this would bother you. I suppose the people like make make up a small percentage. Those who play off and on over the entire course of the game's history, buying every expansion, and having paid as much as what amounts to other mmo's lifetime sub fees, it just feels really hurtful to be treated this way. It's a 7 year old dated game that's struggling to the point of going f2p, and I just cannot believe the nerve of treating people this way under such circumstance.
I wouldn't even post this here, but where else can I go?
edit: apparently tech support section is unlocked to free/premium. I can post there, but I somehow doubt I will get the support I need (server/global slot issues).