It looks like you're new here. If you want to get involved, click one of these buttons!
Thought my account was cancelled after the 30 days but it wasn't apparently. I get this email about being banned so I let them know the account was not supposed to be active. I emailed them earlier in the day then phoned them to immediately get a customer support person. They refunded my sub after the investigation confirming my account had been hacked. This was all in the same day no waiting.
Hats off to the Trion guys!
BTW nothing wrong with the game. Just not my cup of tea for now, mostly due to being burned out on MMO's in general.