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Guys, if you have a canceled account from AoC and you left your payment method in tact, make sure to go remove it. I noticed today my account was charged by Funcom, and I haven't played AoC nor had its client on any of my computers for 7 months. I tried getting in contact with customer service and the conversation is below. Basically the gist is, your password wasn't changed, so thanks for your 15 bucks. This is just maddenning, there is no chance in any way shape or form that I authorized this charge and yet they are wanting to keep the 15 bucks....horrible customer service.
Thank you and we will be with you shortly.
(08:20:06 PM GMT) Me: I noticed my bank account was charged a sub fee. I do not play this game, and I have not reactivated it....What is going on?
(08:21:51 PM GMT) Pooyan has entered the chat.
(08:22:06 PM GMT) Pooyan: Hello, one moment while I check please
(08:22:38 PM GMT) Pooyan: The account is active and it shows that you logged in on February 11th
(08:22:57 PM GMT) Me: Its not on any of my computers
(08:23:17 PM GMT) Me: Never logged into it, I'm a guild leader in WoW atm and I've no time for this game...
(08:24:14 PM GMT) Me: I just deleted my bank information and recanceled this, but yeah, defiantly did not reactivate it.
(08:26:00 PM GMT) Pooyan: I do apologize but Sedarius was online then, as such I cannot refund the charge.
(08:26:44 PM GMT) Me: Well, someone has broken into your system and reactivated my account. The game is not on any of my computers or on any of the ip addresses I had ever used to log into this game
(08:26:56 PM GMT) Me: I haven't played or thought about this game in months
(08:28:45 PM GMT) Me: Let me speak to someone else then, this is ridocolous. Its not my responsibility for the security of your databases. As I've said the game nor anything associated with this game is on any of computers. There is no way I activated the account.
(08:30:05 PM GMT) Pooyan: If you wish to complain you can send an e-mail to email@example.com. The passwords have not even been changed so I doubt a manager will refund the charge. I do apologize, but players are indeed responsible for the security of their accounts.
(08:30:57 PM GMT) Me: How am I responsible for the security of my account I cancled this account 7 months ago and haven't logged in or had anything too do with the game
(08:32:06 PM GMT) Me: I've never had any MMO just mysteriously reactivate, and if you have any sort of IP trackign you would see its not from any registered computer I ever logged in with or edited my account on. Blizzard can tell this sort of thing
(08:34:11 PM GMT) Pooyan: We do, anytime someone changes a password, the IP is recorded. Unfortunately the password has never been changed so we have no different IP.
(08:34:48 PM GMT) Me: How about the IP the character logged in with?
(08:35:01 PM GMT) Me: Cause Its not on any of my computers your client
(08:35:47 PM GMT) Me: Theres nothing to say a hacker needs to change the PW to get whatever he wants, in WoW they customarily log in and steal all your crap, someone can do that rather quickly withotu ever toughing a PW
(08:36:59 PM GMT) Pooyan: I cannot issue a refund as you have logged in and there is no proof of a hack. If you wish to pursue this, feel free to send the e-mail.
(08:40:53 PM GMT) Me: The "Account" has logged in, With this sort of thing theres nothing to say ya'll didn't activate my account and just not change my password for free money as this MMO isn't exactly a premier mmo. I will be screenshoting this and sending to MMORPG.com and MMO-Champion.com. I will also be calling my Credit Card for a Refund, this is horrible Customer Service.
(08:41:07 PM GMT) Me: Nor will I ever play any Funcom game in the future, thanks for nothing
(08:42:02 PM GMT) Pooyan has closed the chat session. If you still need help, please don't hesitate to contact us again.