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I've heard a lot of negative feedback from players playing this game. Most of it from sites like mmorpg.com where most people are hardcore mmo-players. I'm a huge Star Trek fan, but only a casual MMO-player. Been playing every now and then since 2003 (first MMO was SWG then EVE soon after). Too me it seems like most MMO games, based on leveling up, getting new skills and gear etc. with some typical destroy 10 klingon ships missions and some more interesting.
I've only been playing for 1½ weeks playing roughly for 8-10h a week so granted I can't fully judge it yet, but it seems so far to be fun at least to me. All the trekkies I know like the game. Many of them have not even played an MMO before.
Perhaps if you judge the game as a star trek game that happens to be an MMO rather than an MMO that happens to be a Star Trek game it will seem better.
My question is what exactly makes this game so bad? The problems I have with are the same problems I have with it most MMO's such as too many generic quests. I've seen games with more grind, less interesting missions and more generic gameplay that doesn't get as bashed as STO. So can you hardcore gamers tell me what I am missing because from my casual view point it's just as good or bad as most MMO's I've played over the years, except this one is Star Trek (and I admit I would not play it otherwise). I played SWG during its hayday and I must say that so far I like STO more.