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Simple as that. No notification of when servers will go down (Server Status page), No forums, No updates. Last time the support page 'Hot Issuse' was updated was June 11th? Website goes down along with the servers too 90% of the time. Sure there are a few words on the launcher, but that is not very helpful.
It's a great game if you like city builders and the Planet mode offers a lot of players what was missing in other games. Shame that very few will actually take up subscriptions due to yet another developer releasing a game then clamming up. Oh, and 10 day trial of Planet Mode included in the purchase of the game? Make it 30 days since you have to register to play Solo Mode, and most will spend the first few days on Solo Mode to learn the game.
They only closed the official forums to stop the negative publicity...... very clever or a sign of bad things to come.
Be paid for Beta Testing, don't pay to Beta Test.