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Just thought I'd mention that. It's getting a little rediculous seeing as how they state the average wait is 1 hour. They also say not to message them about it and I have yet to get any e-mail about it. Fail customer service is fail.
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Agree thats a long time, I would contact then any way, 4 days is long, took then under 1 hour to transfer my toon a while back.