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I just got off the phone with senior management at GOA and I know you'll be getting lots of information shortly. I know it doesn't make today better but I can assure you that leadership is very aware of the situation and they are doing/going to do something about it. They are not at all happy about the situation either.
I won't say trust me on this because right now, our European fans have no reason to have any trust. I will say though to see what transpires before launch, during Open Beta and then, if we launch well, I hope we will regain your trust.
Perhaps this can give the US players an insight what the status is here in Europe and not think of all europeans just whining without a cause, when even the head guys are admitting its terrible. And I have to admit i mostly added this so the fanbois who never see a fault anywhere perhaps would get a wakeup call that stuff is not just rainbows and fuzzy bears.