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I opened a ticket the other day stating that a trinket I wanted to use wasn't working. A GM "comes down from a fury of thunderclouds" and tells me to delete my interface folder, my wtf folder, and my cache folder. Ok, deleted. Restart game. Trinket still isn't working. Know what the GM says? "I apologize I could not help you, is there anything else I can help you with today?" ........... wth?
Huzzah for mediocre customer support!