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Staff Writer Neil Thompson discussed message boards, their problems and how game developers could better gather feedback from their communities.
|The real problem comes when people give their opinion as feedback. "Clerics are overpowered" (hahahahaha), The game is too hard and "We want PvP" are all cries I have seen from time to time in one form or another. The problem is, once one person starts shouting nerf, everyone starts.
The devs will nerf that cleric eventually, then all the other things that are being called on to be nerfed leaving the game slightly different from what it was originally, and sometimes totally changing it. They have to, they're looking at the whole picture, while most of the time, fans are only privy to their smaller picture.
The way I see it only a very small proportion of a games players actually sign up and use the official forums. From experience I would suggest that most of these players have played in a number of different MMORPGs and probably been active members of their forum communities too, as I have seen many of the same people posting on forums for different games.
The whole editorial is available here.
Formerly of MMORPG.com
Currently Lead Designer for Bit Trap Studios