Guess I won't be playing

Roegnar777

Square Enix site won't take my card, keeps erroring out and when I call for help,
I get none.  Wasted money buying the game.

XImpalerX

What is the error?

kitarad

Try another browser.

xyzercrime

Maybe some screenshots will help us to aid you OP.

Roegnar777

Well I used a different browser and low and behold it worked

Roegnar777

Why couldn't they have told me that

Kyleran

Payment systems can be flakey like that. It's hard to make sure an app is compatible with all possible browsers and versions so always good advice to try another when having an issue.

Roegnar777

I got back into game.  My character has deleted lvls.  I got to max lvl when playing before as a black mage and had started on sever gathering and a few other classes.  I go back into game and I have 14 lvls in a job and nothing else.  I had hunted down and finished hunt lists, they are reset also.  I put a bug report in game but no response so far.  This kind of crap makes me want to pay something else.

Albatroes

Aori said:

Square has always had issues with its payment systems. There really is no reason for a company the size of Square to be so far behind with payment and web systems for that matter.

Would agree, they've had issues like this since the early days of XI, so its nothing new.

Quizzical

Kyleran said:

Payment systems can be flakey like that. It's hard to make sure an app is compatible with all possible browsers and versions so always good advice to try another when having an issue.

Even if you do make sure that your page works with all browsers, someone will make a new version of a browser that isn't compatible with your page.

Kothoses

Roegnar777 said:

I got back into game.  My character has deleted lvls.  I got to max lvl when playing before as a black mage and had started on sever gathering and a few other classes.  I go back into game and I have 14 lvls in a job and nothing else.  I had hunted down and finished hunt lists, they are reset also.  I put a bug report in game but no response so far.  This kind of crap makes me want to pay something else.

You are either looking on the wrong server, or the wrong account mate.

TalulaRose

User error..........

Roegnar777

Kothoses said:

Roegnar777 said:

I got back into game.  My character has deleted lvls.  I got to max lvl when playing before as a black mage and had started on sever gathering and a few other classes.  I go back into game and I have 14 lvls in a job and nothing else.  I had hunted down and finished hunt lists, they are reset also.  I put a bug report in game but no response so far.  This kind of crap makes me want to pay something else.

You are either looking on the wrong server, or the wrong account mate.

I have 3 mounts from I got that I remember, this is the right account, I do not have a multitude of accounts for this game, world of warcraft maybe but not ffxiv

Ridelynn

xyzercrime said:

Maybe some screenshots will help us to aid you OP.

Shots of the CC also would help.

j/k

dreamsfade

Roegnar777 said:

Square Enix site won't take my card, keeps erroring out and when I call for help,
I get none.  Wasted money buying the game.

Call your bank. If the card is not being accepted. If it's actually a website issue try another browser or disable any extentions/addons you may be using and try again. if none of that works then sorry for your loss.

Wizardry

Pretty sure has to be a verified card.I forget the process it has been a very long time since i had to do that.If i am mistaken this for some other game  which is possible,i only had to have my CC verified once in my life and can't remember which game it was.
If mistaken then you are likely doing something wrong on their site.They have never had any real easy cut n dry method to registering their games,you have read stuff 2/3/4/5x to make sure you got it right.
Most importantly PLEASE READ....

At the top of the webpage you should look for the ADDRESS in green words,that usually means it is legit.

I noticed the Japan site has the green address but the other google links do not,so i would be wary of fishing sites.
The LAME part by Square Enix is that i see some warning about make sure the address is the same as on the SSL certificate....seriously,how many people know how to look for that?They continue to amaze me with their idiotic ideas .

Anyhow,apparently a secure site will change the http to https...s=secure.

Distopia

Roegnar777 said:

Kothoses said:

Roegnar777 said:

I got back into game.  My character has deleted lvls.  I got to max lvl when playing before as a black mage and had started on sever gathering and a few other classes.  I go back into game and I have 14 lvls in a job and nothing else.  I had hunted down and finished hunt lists, they are reset also.  I put a bug report in game but no response so far.  This kind of crap makes me want to pay something else.

You are either looking on the wrong server, or the wrong account mate.

I have 3 mounts from I got that I remember, this is the right account, I do not have a multitude of accounts for this game, world of warcraft maybe but not ffxiv

Then it's probably wrong server, people's levels don't just up and disappear.

Roegnar777

Rhoklaw said:

Distopia said:

Roegnar777 said:

Kothoses said:

Roegnar777 said:

I got back into game.  My character has deleted lvls.  I got to max lvl when playing before as a black mage and had started on sever gathering and a few other classes.  I go back into game and I have 14 lvls in a job and nothing else.  I had hunted down and finished hunt lists, they are reset also.  I put a bug report in game but no response so far.  This kind of crap makes me want to pay something else.

You are either looking on the wrong server, or the wrong account mate.

I have 3 mounts from I got that I remember, this is the right account, I do not have a multitude of accounts for this game, world of warcraft maybe but not ffxiv

Then it's probably wrong server, people's levels don't just up and disappear.

I would have to agree. I find it hard to believe a character would lose levels. While he said he doesn't have multiple accounts, there are multiple servers. So try checking another server.

I just a bit ago checked all servers, nada

Hellsprodigy

Well then you paid for the wrong account... You're not checking servers correct or you let someone on your account while you weren't playing that might have deleted your stuff. Other then that levels do not disappear character's don't delete themselves etc... i didn't play for a good 7 months never had that issue once. Just call SE in the morning and they can help you figure it out.. here is there number 1 (858) 790-7529 for SE CS

Roegnar777

hellsprodigy said:

Well then you paid for the wrong account... You're not checking servers correct or you let someone on your account while you weren't playing that might have deleted your stuff. Other then that levels do not disappear character's don't delete themselves etc... i didn't play for a good 7 months never had that issue once. Just call SE in the morning and they can help you figure it out.. here is there number 1 (858) 790-7529 for SE CS

For the record, I am not new to mmos by any chance.  This is crazy and never heard of this happening.  Last time I talked to them, they told me I had to submit something ingame which I have.

Daft

Change your class? I jumped in after a long time and was like wtf! why am i a lvl 4 arcanist. I used to be a  35 war.    I equipped an axe and all was good. I was my 35 war again lol   

time007

yeah i dunno why asian games seem to have crap ui and systems like this.  its weird.  

ubermut

change data center, there are 2 na data centers each with like 10 servers on them.
opening menu you can do it.

Akulas

It fails and takes a dollar or something from your card too.

Roegnar777

ubermut said:

change data center, there are 2 na data centers each with like 10 servers on them.
opening menu you can do it.

Have done that already.

hatefulpeace

Aori said:

Square has always had issues with its payment systems. There really is no reason for a company the size of Square to be so far behind with payment and web systems for that matter.

There are so many ways around not using Square as the source to buy their stuff, it is not even worth talking about. There is Steam, Amazon, Walmart, Bestbuy, and I am sure many more.