Game won't launch.

QuizzicalQuizzical Member EpicPosts: 18,210
Well, they sure break their game a whole lot.  This is the third different game-breaking problem this week alone, though from the lack of Internet chatter about this, I'm not sure if it's broken for everyone (as was the case twice earlier this week) or if it's just me.

Normally when I try to launch Tree of Savior, there's a window briefly to acknowledge that it's launching, then it goes away and looks like it did nothing for a minute or so, then the game window opens.

I played for a while earlier this evening.  When I tried to play again, the game locked up my computer at the title screen.  I hadn't previously seen that happen at the title screen, but it wasn't that surprising, as Tree of Savior alone accounts for most of the crashes that this 7+ year old computer has seen.

So I reboot the computer and try to launch the game again, and there's a giant patch to download.  Who patches a game on a Friday night, anyway?  I read stuff in a browser for a while, and about ten minutes later, the patch is long done, but the game didn't launch.  Try launching the game and watch Task Manager and the game starts to load as normal (while displaying nothing on the screen), then abruptly closes and frees all of the memory it had allocated, before the game visibly launched.  No crash error message or anything, but just the program vanishes.

Reboot the computer and try again.  Makes no difference.  Uninstall the game and do a complete reinstall.  Makes no difference.  Reboot after the reinstall.  Still no difference.

And this, of course, from a game that doesn't have tech support.  Steam does list an e-mail for tech support, but I e-mailed them about a problem three weeks ago and still haven't gotten a reply.

Comments

  • k61977k61977 Pendleton, SCMember RarePosts: 787
    Just checked all servers are up.  Tried logging into all of them had no problem.  Which server and client type are you playing on?  There wasn't a giant patch last night or if there was I didn't see it personally or see it listed in the notes.  There was one a couple days ago on the 18th though believe it was hotfix.
  • MisterZebubMisterZebub Not In ESOMember EpicPosts: 2,229
    Quizzical said:
    Well, they sure break their game a whole lot.  This is the third different game-breaking problem this week alone, though from the lack of Internet chatter about this, I'm not sure if it's broken for everyone (as was the case twice earlier this week) or if it's just me.

    Normally when I try to launch Tree of Savior, there's a window briefly to acknowledge that it's launching, then it goes away and looks like it did nothing for a minute or so, then the game window opens.

    I played for a while earlier this evening.  When I tried to play again, the game locked up my computer at the title screen.  I hadn't previously seen that happen at the title screen, but it wasn't that surprising, as Tree of Savior alone accounts for most of the crashes that this 7+ year old computer has seen.

    So I reboot the computer and try to launch the game again, and there's a giant patch to download.  Who patches a game on a Friday night, anyway?  I read stuff in a browser for a while, and about ten minutes later, the patch is long done, but the game didn't launch.  Try launching the game and watch Task Manager and the game starts to load as normal (while displaying nothing on the screen), then abruptly closes and frees all of the memory it had allocated, before the game visibly launched.  No crash error message or anything, but just the program vanishes.

    Reboot the computer and try again.  Makes no difference.  Uninstall the game and do a complete reinstall.  Makes no difference.  Reboot after the reinstall.  Still no difference.

    And this, of course, from a game that doesn't have tech support.  Steam does list an e-mail for tech support, but I e-mailed them about a problem three weeks ago and still haven't gotten a reply.
    I haven't played the game but do they use and third party anti-cheat software? That doesn't uninstall with the game so if its fucking up you have to go after it manually. Had that happen to me in the early days of Archeage.

    "To be frank, I think his world had vanished long before he ever entered it, but I will say: He certainly sustained the illusion with a marvelous grace!"



  • WizardryWizardry Ontario, CanadaMember EpicPosts: 13,188
    I looked at that on my desktop several times  and every time i had to  ask myself..did i play that game,because i can't remember it.So i assume i had problems and could not get into the game either because i can't remember the game off the top of my head an d it's been on my HD for  a few months now.

    Never forget 3 mile Island and never trust a government official or company spokesman.

  • QuizzicalQuizzical Member EpicPosts: 18,210
    k61977 said:
    Just checked all servers are up.  Tried logging into all of them had no problem.  Which server and client type are you playing on?  There wasn't a giant patch last night or if there was I didn't see it personally or see it listed in the notes.  There was one a couple days ago on the 18th though believe it was hotfix.
    The behavior this morning is no different.  I could believe that there wasn't an intentional patch last night, but just the patching mechanism got screwed up.

    It doesn't make it to the title screen where you select a server.  So it doesn't matter if servers are down, because the game client doesn't get far enough to search for them.
  • QuizzicalQuizzical Member EpicPosts: 18,210
    Quizzical said:
    Well, they sure break their game a whole lot.  This is the third different game-breaking problem this week alone, though from the lack of Internet chatter about this, I'm not sure if it's broken for everyone (as was the case twice earlier this week) or if it's just me.

    Normally when I try to launch Tree of Savior, there's a window briefly to acknowledge that it's launching, then it goes away and looks like it did nothing for a minute or so, then the game window opens.

    I played for a while earlier this evening.  When I tried to play again, the game locked up my computer at the title screen.  I hadn't previously seen that happen at the title screen, but it wasn't that surprising, as Tree of Savior alone accounts for most of the crashes that this 7+ year old computer has seen.

    So I reboot the computer and try to launch the game again, and there's a giant patch to download.  Who patches a game on a Friday night, anyway?  I read stuff in a browser for a while, and about ten minutes later, the patch is long done, but the game didn't launch.  Try launching the game and watch Task Manager and the game starts to load as normal (while displaying nothing on the screen), then abruptly closes and frees all of the memory it had allocated, before the game visibly launched.  No crash error message or anything, but just the program vanishes.

    Reboot the computer and try again.  Makes no difference.  Uninstall the game and do a complete reinstall.  Makes no difference.  Reboot after the reinstall.  Still no difference.

    And this, of course, from a game that doesn't have tech support.  Steam does list an e-mail for tech support, but I e-mailed them about a problem three weeks ago and still haven't gotten a reply.
    I haven't played the game but do they use and third party anti-cheat software? That doesn't uninstall with the game so if its fucking up you have to go after it manually. Had that happen to me in the early days of Archeage.
    That's an interesting idea that I hadn't considered.  This page says "Valve anti-cheat enabled":

    http://store.steampowered.com/app/372000

    The page also crashes almost immediately for me, so read fast.
  • QuizzicalQuizzical Member EpicPosts: 18,210
    After some more tinkering with it, I figured out that if I log in to my Gmail account through Google, then when I go to the Tree of Savior web site, it doesn't ask me for my Google credentials again, though Google does ask whether it's okay to share information with the site.  So if I want to submit a ticket, it does finally get past that roadblock.

    But even once logged in, I can't submit a ticket.  I found a button that says it should submit a ticket, but when I try, it just gives me a "Please authenticate your Steam account" error message and sends me back to the game's home page.
  • MisterZebubMisterZebub Not In ESOMember EpicPosts: 2,229
    Quizzical said:
    After some more tinkering with it, I figured out that if I log in to my Gmail account through Google, then when I go to the Tree of Savior web site, it doesn't ask me for my Google credentials again, though Google does ask whether it's okay to share information with the site.  So if I want to submit a ticket, it does finally get past that roadblock.

    But even once logged in, I can't submit a ticket.  I found a button that says it should submit a ticket, but when I try, it just gives me a "Please authenticate your Steam account" error message and sends me back to the game's home page.
    From what I've read once you log in to the Tree of Savior site there should be a little Steam icon you can click to authenticate your game. That might fix it.

    "To be frank, I think his world had vanished long before he ever entered it, but I will say: He certainly sustained the illusion with a marvelous grace!"



  • QuizzicalQuizzical Member EpicPosts: 18,210
    They really make this a pain to submit a ticket.  I'm beginning to think they want people to just quit if they have problems rather than submitting a ticket.

    So I use a Google login, then found the tiny Steam login button that is about 1/4 of an inch across.  It wants my Steam username and password, so I enter them and it doesn't accept it.  I try again several more times, working through various CAPTCHAs, and it just won't take it.  Finally, I go to Steam in a different browser window to re-reset my password to be the same as it already was, which I know what it was because when I typed it to log in to Steam earlier today, it worked there.  Just not through the Tree of Savior web site.

    And then after re-resetting my Steam password without changing what I was doing when trying to log in through Tree of Savior, it finally accepted the password.  And promptly logged me out and threw me back to the site's home page.  After yet another login attempt, I finally managed to submit a ticket.

    Requiring you to log in to their site by giving your credentials of multiple other major web sites is a seriously awful security practice.  Making it seem normal to enter your login credentials to a bunch of external web sites is how people get accounts stolen.  I can kind of understanding wanting your Steam login, as Steam is the game publisher and they want to connect it to your game account somehow.

    But they have no business asking for your Google or Facebook login.  Many people don't have accounts with either of them, and shouldn't have to get an account just to submit a ticket.  Note that the accounts aren't required to play the game, but only to submit support tickets.
  • QuizzicalQuizzical Member EpicPosts: 18,210
    Well, I got it working again.  Apparently another problem is that the uninstaller is defective.  A file was corrupt, and somehow survived the process of a full uninstall and reinstall of both Tree of Savior and Steam, and then continued crashing the game after the reinstall just as it had before it.  The Steam verify files command didn't catch it, either.

    The file in question, incidentally, was:

    C:\Program Files (x86)\Steam\steamapps\common\TreeOfSavior\release\user_c.xml

    Upon opening the file, it was pretty obvious that the file was corrupt.  Rather than being a valid xml file, it was pure whitespace.  Deleting the file fixed the problem, and the file it was replaced with actually looks like XML, in addition to being a significantly smaller file size.
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