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The first six hard crashes occurred within a fifteen minute window. Meanwhile, my son's framerate has dropped on average by 20 FPS.
I'm not sure what they did in their last patch, but right now -- for me, at least; I'm too old to have my son's patience -- the game's unplayable.
Seven -- repeat: SEVEN -- hard crashes where my screen went black, to be followed by the little black and white dialog asking what I was doing at the time. Well, let's see: twice I was in chat with my son; twice I was killing your every day normal bad guy NPC; three times I was just moving from point A to point B.
Nothing out of the ordinary.
At one point preceding a crash -- this was interesting -- all particle effects disappeared. I was in one of the public dungeons. Gives a new perspective on combat... ever tried finding a skyshard in a public dungeon when you don't have the beam of light shooting up into the sky?
I complained through the account page, pissed off enough that I asked for a refund. Seriously, the game is not playable at this point. Their response? An email asking for a bunch of personal information across an unsecure link. Excuse me? No professional organization would ever do that. Yes, I did a check backwards on the email routing to verify its authenticity. I've concluded that they deliberately are trying to avoid accountability.
I'm pissed. I intend to raise hell. There is more than one way to skin a cat.