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I want this game, I want to like this game and I was excited about this game.
I bought the disc yesterday morning, installed it and then spent 18 hours, yes 18 hours downloading approximately 5gb of patches / updates. This is at a download speed 10 time slower than my connection allows. I have a slow connection, but a 5gb download would usually take about 1.5 - 2 hours. So yeah, 18 hours.
On waking up this morning and seeing that 100% and the "PLAY" Button....Im super excited right?
Yeah...till I try and load and get stuck staring at the loading screen for 15 minutes. So I fire off an email to customer services who have told me to Disable Firewall, Virus Control and User Account Control as well as run as administrator in compatabilty mode for Windows xp sp3. Right? Huh? OK....so the game wont work on Windows 7? I have then to do a repair.
So after clicking "repair"...I am told the game now wants to download 13gb. 13 freaking gb??? That's going to take about 4 days.
This is from a disc install. I have SWTOR, Rift, Tera, WoW and GW2 on my machines and with every one of them, despite my slow internet connection speed I have been online with every one of them in less than 2 hours. And every patch has been fine.
I emailed customer services about this slow download problem and they say "its launch day...everyone is downloading, that's why its so slow". Really? You didn't foresee that lots of people might be trying to install and just thought well ok everyone will be fine with super long download times.
And on top of that.....my free 30 day access is running down. Good work Zenimax.