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"Your login information was incorrect. Please try again" help!

MikeJezZMikeJezZ DenmarkPosts: 1,170Member Uncommon

I know other has had this problem, how did y ou guys fix it?

 

When I try to login, it says:

 

"Your login information was incorrect. Please try again".

 

I have activated my 3day headstart key, and I can login to the website just fine!

Playing ATM: Black Desert, Xbox One
MMO's shelted: Check my mmorpg profile
KICKSTARTED: Camelot Unchained. (250 USD)

Comments

  • Ryoshi1Ryoshi1 Osaka, PAPosts: 139Member
    It started several hours ago, still can't login D:
  • rawfoxrawfox HamburgPosts: 731Member Uncommon

    No way i would contact support !

    My first point would be this site as well.

    /sarcasm

     

  • MikeJezZMikeJezZ DenmarkPosts: 1,170Member Uncommon

    At least I am not the only one...

     

    Very nice to pay for being able to play earlier, and not be able to log in.

     

    You should have thought they would have fixed this, since they already did the 5 day headstart.

     

    My god I have been looking so much forward to this

    Playing ATM: Black Desert, Xbox One
    MMO's shelted: Check my mmorpg profile
    KICKSTARTED: Camelot Unchained. (250 USD)

  • Ryoshi1Ryoshi1 Osaka, PAPosts: 139Member

    Contacted support, they'll feed you the same copy and paste response:

    We are aware of the "login information is incorrect" issue and are currently investigating. As we work to isolate the issue, please ensure that you are able to log into account.elderscrollsonline.com using the same credentials (that way we can figure out if this is only occurring with attempts to log into the game itself).

    /sarcasmoff

  • MikeJezZMikeJezZ DenmarkPosts: 1,170Member Uncommon
    Originally posted by rawfox
    No way i would contact support ! My first point would be this site as well. /sarcasm  

    I have contacted support.

     

    But maybe someone in here knew how to fix it, since I've seen other with this problem.

    Waiting for customer support to reply,

     

    In the meantime, I can't use their own forum since I dont have a invitation code or something.

    Playing ATM: Black Desert, Xbox One
    MMO's shelted: Check my mmorpg profile
    KICKSTARTED: Camelot Unchained. (250 USD)

  • svannsvann san jose, CAPosts: 1,800Member Uncommon
    Forums login password is different from game login.  Try using the reset password option.
  • Ryoshi1Ryoshi1 Osaka, PAPosts: 139Member
    Can log in the account page on their website just fine, can't log into server.
  • MikeJezZMikeJezZ DenmarkPosts: 1,170Member Uncommon
    Originally posted by svann
    Forums login password is different from game login.  Try using the reset password option.

    If my forum password is different from game login, how would I know what the password is?

    Playing ATM: Black Desert, Xbox One
    MMO's shelted: Check my mmorpg profile
    KICKSTARTED: Camelot Unchained. (250 USD)

  • MikeJezZMikeJezZ DenmarkPosts: 1,170Member Uncommon

    Now I got respond, for anyone with the same problem...

     

    They told me to try to reset my password. Thing is, if you do that, you will never be able to use the password again 

    Playing ATM: Black Desert, Xbox One
    MMO's shelted: Check my mmorpg profile
    KICKSTARTED: Camelot Unchained. (250 USD)

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