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I would give anything to go back to May 2013 and buy another Alienware PC instead of a CyberpowerPC!! I thought I would save a few bucks. Extra bucks spent would have been preferrable to the experience I have had with these guys.
I have a Black Pearl with several upgrades and wish I didn't - I hate it. This computer is crap. I have sent it back twice, the first time at my own expense, the 2nd time because they didn't catch the real problem the first time, however they did pay the shipping bill. I had a faulty motherboard that caused my cooling system to not work properly and my pc was overheating. I have had it back since November and I don't crash out of games anymore, but I get at least 1 blue screen daily.
I am done messing with them. I don't like them. I don't like the run around I got. I don't want to deal with them anymore.
I am, however, going to do my best to make sure no one else stumbles into this mess.
If you are good with hardware and can fix your own issues, go for it. Otherwise, leave CyberpowerPC alone. You WILL have issues and they aren't prepared to service their product.
Go Alienware! I wish my really old Alienware Area 51i was still alive. I miss it!!