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This is Gaffney's reddit account:
He replies on /r/Wildstar every few days when asked questions. Just the fact that he replies there shows that they observe the community. His answers are very frank and straight forward as well without any PR bullshit. The last video from them showed how they modified quests and some other stuff based on Beta feedback. So, it just goes on to show how they respect us, the community. That is more than what can be said for many devs. I have good hopes for this one.