you never have any issues ever in the game.the support is lousy,i have an open ticket now for 2 months to recover an account,an open ticket for 1 moth to put a cc on the account.if you have an issue you can put in a request ,dont ever expect it to be worked on.
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Rofl. Since when having to sell an arm and a leg to be even close to competitive (even in PvE) translates into "a pay to win element"? The game is built around the cash shop, they directly sell the best gear in game (well, not directly, you have to gamble hundreds of dollars for it lol), it's full of bots and 60% of people on my server at least are Vietnamese, and even if it's an English speaking server, everyone seems to speak that annoying language which sounds like some poor animal in terrible pain. Be ready to spend thousands (not joking) if you plan to play this long time. On the other hand, the game is unique in the MMO world.