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AoW has left a bitter taste behind despite having been an enjoyable game. Any advice on my next step? Give up? I don't want to do that. After they closed my ticket they still hadn't fixed the bug so my character is still broken, and I still have a good amount of top-up gold, remnants of real money spent that I cannot put to any use...
Have a look at my customer service ticket.
I feel a bit cheated honestly. The time I invested being one, and a good amount of REAL money put into the game is definitely a big one. Customer support is supposed to exist to resolve problems, not dust them to the side. I see this whole event as a failure on on the part of SnailGames. Its a failure on the ethical level, and on a level that they failed to provide even a reasonable level of service.
This is an example of support that sees an earnest request, and they just don't give a ****