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Yep - that's what most people bitch about.
I think Gazillion should implement this... make it a 25 man limit to enter the servers, per zone, per character. Then you'd only ever have one hero on each map at a time, giving everyone a complete, unique feeling.
The ONLY problem I see here is the 6 hour queue times, but I think it would be for the best and make the fans much happier.
As a side note, actually really like this game... the heroes are overpriced in the cash shop in my opinion but that's only because I like to try out a bunch of different characters when I first start playing ANY new game. Overall though - enjoying it more than I enjoyed D3 already and only ~8 hours in. That said, I DID finish D3 Inferno so I guess I am slightly hypocritical. See how long I last here but so far it's pretty interesting, minus the annoying bugs that pop up from time to time.