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This is a great game imo and was exactly what I was looking for. Not easy mode, fun PvP, lots of things to do in groups, etc. I've been playing on Red Phoenix server since it launched about a month ago. Anyway, I logged into my character this weekend to find all of my in-game money stolen and all of my purchased gold that I haven't spent gone. I haven't been able to get in touch with a GM all weekend because, apparently, they don't work weekends. I waited for a response for two hours before someone told me this.
After asking about the issue in area chat, I was told by several people that this problem is rampant and that Snail has refused to do anything about the problem. They are blaming the customer on this one. Here are some examples: