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Well, I subbed for another month a couple days ago, bought a bit of cartel coins, and now my security key isn't working. I have it set up on my phone so I open the app, get the key, login and go. Now I can't login to the game or the website because my security key is required and it's not registering that I'm typing in the right one.
I've been on hold with customer service for almost 40 minutes now. I refuse to email them because the last time I got the courtesy "your email has been received" but never got a real reply from customer service. That was a week ago. A WEEK. I was having connection issues and as a subscriber I guess even I wasn't important enough to deem a proper reply.
I've pre-ordered the expansion already, and that's the only reason I am trying to be able to login. I spent my money and now seemingly right after, I encounter these problems. Had I only withheld a few more days I'd have a bit more cash in my wallet and be a lot less frustrated. If I hadn't just paid for the expansion and resub and coins, I would be uninstalling this game as I type this.
How does a company like this get away with screwing people over so hard? People WHO HAVE PAID them? It's like they just don't care. They think the ship is sinking and they are trying to reach into everyone's pocket on the way down.