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Invisible purchased gear…annoying BUG…ANET must fix this ASAP! Paid for gear that won't display...

XepherdXepherd ParisPosts: 103Member

UPDATE March, 2, 2013: Still not fixed and got "sanction" threat in private message from French moderators on forum for asking about the bug in the support section (funny because I never insulted any time, it seems they want to delete any angry customer message regarding this issue). I have only one thing to say: TERRIBLE CUSTOMER SUPPORT. After investing more than $200+ in the gem store, and years of content in Guild Wars 1, I can't believe they are treating me like this. All we want is ANET to communicate and tell us when our purchases will display again, we just need ANET to tell us something, even if the planned patch is in 3 months from now...being ignored and sanctionned is not the way ANET should deal with these things IMHO

NEW EDIT: So I learned why this bug is happening. Head gear for town clothing does not display anymore because they removed the ability to hide helmet (which is a good move since anyway, town clothing parts do not need to be turned on/off individually! We should just equip/unequip the parts we want since town clothing doesn't have "stats" contrary to regular gear anyway) but they completely forgot that some people had turned head gear off before this (for example, some people didn't want to display the pirate hat from their pirate costume), which means affected customers are now unable to see head pieces they purchase / purchased. Which is even worst IMHO... this is really silly. How could a developer think like "hey, we're going to remove the ability to hide helmet" without thinking one second about the people who currently have it set to "hidden", of course they will be unable to "turn it on" thus won't be able to see their cosmetic purchases after such update! It's not like A-net are amateurs or something, c'mon... Also, it doesn't take much time to fix. They just have to update their database for all users (TownClothingHeadSlotDisplay=1 or whatever it is called) to force every people to have their gear 'on' again. This kind of things doesn't take 2 weeks to fix...

EDIT: because of the first replies below I must insist on the fact that it's impossible to turn on/off head gear display (see my screenshot below) and recognized as a general bug affecting many players by the ANET moderator (see other screenshot below)

---

I paid for cosmetic head gear but it won't display. It's been 2 weeks now.

Same problem with EVERY town clothing I own (pirate hat etc.). Town clothing head gear don't display anymore since before the update that introduced the "riding broom".

French community manager said ANET recognized this bug is affecting many players, they'll fix it but don't know when:

Why we are feeling left out...3 days ago they patched the game and even added new items to the Gem Store but still didn't fix anything. I paid for an item that won't display, and 15 days after, still no news / no update.

Invisible "Bunny Ears" - how awesome is that:

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Comments

  • VolkonVolkon Sterling, VAPosts: 3,788Member
    Uncheck the "Hide helmet" and get back to us.

    Oderint, dum metuant.
    image

  • Jean-Luc_PicardJean-Luc_Picard La BarrePosts: 3,544Member Uncommon

    Ignorance makes up for many mistakes.

    I'd post images from all my town clothing with all headgear working, but I can't be bothered...

    Playing now: WoW, Landmark, GW2, The Crew, SotA

    Top 3 MMORPGs played: UO, AC1 and WoW

    Honorable mentions: AO, LotRO, SW:TOR and GW2.

    ----------------

    "The ability to speak doesn't make you intelligent" - Qui-gon Jinn. After many years of reading Internet forums, there's no doubt that neither does the ability to write.
    So if you notice that I'm no longer answering your nonsense, stop trying... because you just joined my block list.

  • XepherdXepherd ParisPosts: 103Member
    Originally posted by Volkon
    Uncheck the "Hide helmet" and get back to us.

    FUNNY GUY...this option disappeared

  • XepherdXepherd ParisPosts: 103Member
    Originally posted by Jean-Luc_Picard
    Ignorance makes up for many mistakes.

    Who are you talking to?

  • Jean-Luc_PicardJean-Luc_Picard La BarrePosts: 3,544Member Uncommon
    [mod edit]

    [mod edit]

    By the way, if you look your character sheet, on the town clothing page, you will see the "missing" hat in the right slot, still there, still existing.

    Your head gear is still here. It's only visual and will be fixed. Nobody stole anything.

    [mod edit]

    Playing now: WoW, Landmark, GW2, The Crew, SotA

    Top 3 MMORPGs played: UO, AC1 and WoW

    Honorable mentions: AO, LotRO, SW:TOR and GW2.

    ----------------

    "The ability to speak doesn't make you intelligent" - Qui-gon Jinn. After many years of reading Internet forums, there's no doubt that neither does the ability to write.
    So if you notice that I'm no longer answering your nonsense, stop trying... because you just joined my block list.

  • itgrowlsitgrowls newport news, VAPosts: 2,951Member

    It's frustrating ain't it.

    I'm more concerned with them herding everyone to the gem store to gear. Buy gems to get gold effectively.if you're a new player beware you'll get ample drops until you hit that level 80. Then you might either join the Arenanetlotteryclub or the permaDR club. Most likely it will be the permaDR club where you will have things like boss chests not appearing in dungeons or in meta events, you'll have a large enough collection of porous bones from 30 minutes of doing an event in Orr to make your own Conan Skull Thrown, but earning gold? might as well hang it up. What's sad is you can take screenshots and videos of what happens to you and they know it's real they still don't do anything about it. It's been 4 months now since whatever happened to the loot is still happening, what do we see? they tell us it's an Xfiles conspiracy despite the evidence to the contrary. This is the stingiest game I've ever played.

  • ComanComan Hattem, AKPosts: 2,026Member Uncommon

    He payed for something and is not working as intented. 

     

    I like GW2 and Anet, but how can people defend that? Anet should not sell something that is clearly bugged and either come with a solution very fast or reinburst the player who have the problem. Just like with items in real life. If they do not work as intented then you supposed to get a replacement or your money back. I don't think we should allow companies to do less in a virtual store when you pay with real money. 

  • XepherdXepherd ParisPosts: 103Member
    Originally posted by strangepower

    Sorry you feel so entitled to share your personal problems while bashing a whole company in the title of your post.

    Illogical and emo at the very least; kids these days.

    I removed ANET from the topic title, is it better? Sorry, didn't mean to hurt

  • RefMinorRefMinor MyTownPosts: 3,452Member
    Originally posted by Coman

    He payed for something and is not working as intented. 

     

    I like GW2 and Anet, but how can people defend that? Anet should not sell something that is clearly bugged and either come with a solution very fast or reinburst the player who have the problem. Just like with items in real life. If they do not work as intented then you supposed to get a replacement or your money back. I don't think we should allow companies to do less in a virtual store when you pay with real money. 

    Well put, they should offer a refund until they resolve the problem as a matter of course.

  • PurutzilPurutzil East Stroudsburg, PAPosts: 2,924Member Uncommon

    [mod edit]

     

    Anyways, I'd contact support about it like customer support and get in contact that what you payed for isn't working. They worry a lot more about money issues so its more likely to get it solved/refunded quicker if you contact them in that way over traditional support tickets.

  • botrytisbotrytis In Flux, MIPosts: 2,567Member

    It was a known issue with Rangers at least 1.5 weeks ago. A.Net was the one who said NOT to buy because it won't show properly not a player (that was on Reddit and their official forums).  That is all it is. It is not a big deal, yet you went out of your way to make one. I don't get it.....

    image

    "In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
    by Naqaj - 7/17/2013 MMORPG.com forum

  • AeonbladesAeonblades Home, GAPosts: 2,083Member
    [mod edit]

    Don't worry about it, people on the GW2 forum here are less than stellar and think it's the second coming. Just move on, you've made it known about a game breaking glitch for some people. Others won't care. Just depends on the player.

    Currently Playing: ESO and FFXIV
    Have played: You name it
    If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  • Jean-Luc_PicardJean-Luc_Picard La BarrePosts: 3,544Member Uncommon
    [mod edit]

    [mod edit].

    It's only an item they isn't even missing but is just not displayed for now, as a known bug. It doesn't stop you from playing the game with 100% efficiency, therefore it's definitely not game breaking.

    Game breaking would be something like all armor values reduced to zero, or being unable to log in, or doing only half the damage intended for your level, or stuff like that. But a missing cosmetic hat that isn't even missing but just not displaying for the moment.[mod edit]

    Playing now: WoW, Landmark, GW2, The Crew, SotA

    Top 3 MMORPGs played: UO, AC1 and WoW

    Honorable mentions: AO, LotRO, SW:TOR and GW2.

    ----------------

    "The ability to speak doesn't make you intelligent" - Qui-gon Jinn. After many years of reading Internet forums, there's no doubt that neither does the ability to write.
    So if you notice that I'm no longer answering your nonsense, stop trying... because you just joined my block list.

  • ComanComan Hattem, AKPosts: 2,026Member Uncommon
    Originally posted by botrytis

    It was a known issue with Rangers at least 1.5 weeks ago. A.Net was the one who said NOT to buy because it won't show properly not a player (that was on Reddit and their official forums).  That is all it is. It is not a big deal, yet you went out of your way to make one. I don't get it.....

    It's actually a bigger deal to me then. So they know this and still have it in there store? That just dumb, they either have a crappy system that make it's hard to remove items from the store or they kept something in the store they tell poeple not to buy in the hopes someone actually does? 

    Most poeple do not read Reddit and there official forums. They know that better then anyone else. So why keep the item? It's only stresses you CS even more with complains and you get unhappy consumers. I am not saying they are stealing from the consumers, but seems like a odd move to me.

  • Jean-Luc_PicardJean-Luc_Picard La BarrePosts: 3,544Member Uncommon
    Originally posted by Coman

    It's actually a bigger deal to me then. So they know this and still have it in there store?

    They have it in the store because the item exists and is just not displayed! The bug is visual. How many time does one have to repeat it?

    Playing now: WoW, Landmark, GW2, The Crew, SotA

    Top 3 MMORPGs played: UO, AC1 and WoW

    Honorable mentions: AO, LotRO, SW:TOR and GW2.

    ----------------

    "The ability to speak doesn't make you intelligent" - Qui-gon Jinn. After many years of reading Internet forums, there's no doubt that neither does the ability to write.
    So if you notice that I'm no longer answering your nonsense, stop trying... because you just joined my block list.

  • ComanComan Hattem, AKPosts: 2,026Member Uncommon
    Originally posted by Jean-Luc_Picard
    Originally posted by Coman

    It's actually a bigger deal to me then. So they know this and still have it in there store?

    They have it in the store because the item exists and is just not displayed! The bug is visual. How many time does one have to repeat it?

    Indeed it visual. Is the whole point of fluff not to be visual? I mean that's really the only function of the whole thing and it DOES NOT do that. How often does one need to repeat that.

  • RefMinorRefMinor MyTownPosts: 3,452Member
    Originally posted by Jean-Luc_Picard
    Originally posted by Coman

    It's actually a bigger deal to me then. So they know this and still have it in there store?

    They have it in the store because the item exists and is just not displayed! The bug is visual. How many time does one have to repeat it?

    Are town clothes there just for display value?

  • itgrowlsitgrowls newport news, VAPosts: 2,951Member
    Originally posted by Coman
    Originally posted by botrytis

    It was a known issue with Rangers at least 1.5 weeks ago. A.Net was the one who said NOT to buy because it won't show properly not a player (that was on Reddit and their official forums).  That is all it is. It is not a big deal, yet you went out of your way to make one. I don't get it.....

    It's actually a bigger deal to me then. So they know this and still have it in there store? That just dumb, they either have a crappy system that make it's hard to remove items from the store or they kept something in the store they tell poeple not to buy in the hopes someone actually does? 

    Most poeple do not read Reddit and there official forums. They know that better then anyone else. So why keep the item? It's only stresses you CS even more with complains and you get unhappy consumers. I am not saying they are stealing from the consumers, but seems like a odd move to me.

    One of the things many of us pointed out to the devs about how they talk to people, they finally listened when it comes to patch notes (yeah imagine getting patches and not seeing a single thing in their own official forums about it)

    But everything else? Forget it. They are not only posting to Reddit they are posting to Wiki of all things! It's so weird. Whoever is managing over there needs to go back to college and learn what organization means because they have their heads up their butts clearly.

  • Jean-Luc_PicardJean-Luc_Picard La BarrePosts: 3,544Member Uncommon
    Originally posted by Coman
    Originally posted by Jean-Luc_Picard
    Originally posted by Coman

    It's actually a bigger deal to me then. So they know this and still have it in there store?

    They have it in the store because the item exists and is just not displayed! The bug is visual. How many time does one have to repeat it?

    Indeed it visual. Is the whole point of fluff not to you know have it visual? I mean that's really the only function of the whole thing and it DOES NOT do that. How often does one need to repeat that.

    It displays the rest of the outfit just fine, just not the head piece. And the head piece will be back in a soon to come patch.

    I really don't want to see your reaction about a really "game breaking" bug.

    Playing now: WoW, Landmark, GW2, The Crew, SotA

    Top 3 MMORPGs played: UO, AC1 and WoW

    Honorable mentions: AO, LotRO, SW:TOR and GW2.

    ----------------

    "The ability to speak doesn't make you intelligent" - Qui-gon Jinn. After many years of reading Internet forums, there's no doubt that neither does the ability to write.
    So if you notice that I'm no longer answering your nonsense, stop trying... because you just joined my block list.

  • itgrowlsitgrowls newport news, VAPosts: 2,951Member
    Originally posted by Jean-Luc_Picard
    Originally posted by Coman

    It's actually a bigger deal to me then. So they know this and still have it in there store?

    They have it in the store because the item exists and is just not displayed! The bug is visual. How many time does one have to repeat it?

    It's an item to purchase, visual or not you paid for it it's not displaying they admitted it was a problem but didn't offer a refund an ETA to when it will be fixed nor have they taken it out of the store, he didn't get what he paid for,  how many times does that have to be repeated?

    Do you get mad when you go thru a drive thru and not get what you ordered? same thing.

    Imagine a manager at McDonalds saying something like "We know that order efficiency is a problem. Thanks so much for bringing this to our attention!" without remedying the problem with the correct order for free or taking care of the employee that did it wrong and a few months later you still aren't getting orders correctly.

     

  • ComanComan Hattem, AKPosts: 2,026Member Uncommon
    Originally posted by Jean-Luc_Picard
    Originally posted by Coman
    Originally posted by Jean-Luc_Picard
    Originally posted by Coman

    It's actually a bigger deal to me then. So they know this and still have it in there store?

    They have it in the store because the item exists and is just not displayed! The bug is visual. How many time does one have to repeat it?

    Indeed it visual. Is the whole point of fluff not to you know have it visual? I mean that's really the only function of the whole thing and it DOES NOT do that. How often does one need to repeat that.

    It displays the rest of the outfit just fine, just not the head piece. And the head piece will be back in a soon to come patch.

    I really don't want to see your reaction about a really "game breaking" bug.

    It's not about the bug. It about someone paying for something that does not work. In my opinion companies should be held accountable just like with real life items. If I buy something I want it to be in perfect order. If one thing is broken I want a new one or repaired even if that one thing is not "Ïtem breaking" and the items would still work as good.  

     

    EDIT: To me it just not about this thing, but what would we allow? If the whole thing would not display? If only the shirt displayed it would be ok? 

  • XepherdXepherd ParisPosts: 103Member
    Originally posted by Jean-Luc_Picard
    It displays the rest of the outfit just fine, just not the head piece.

    I was talking more about the bunny ears, which are sold as head gear only (like glasses) it's totally not displaying but still on sale

  • Jean-Luc_PicardJean-Luc_Picard La BarrePosts: 3,544Member Uncommon
    Originally posted by Elfahiar
    Originally posted by Jean-Luc_Picard
    It displays the rest of the outfit just fine, just not the head piece. And the head piece will be back in a soon to come patch.

    I was talking more about the bunny ears, which is sold as head gear only (like glasses) it's totally not displaying but still on sale

    It's annoying, no doubt, but definitely not theft or game breaking. I own glasses which display just fine, so it's really just a localized bug.

    You still own the item, and it will be visible as soon as the bug is fixed. All I can say is that if it was me buying some headgear and seeing it's not working, I'd have searched about a bug, and seeing it's just unintended, I'd have waited patiently. As I said, I rather have my town clothe's headgear not working than my weapon damage reduced to 0 or my armor not working properly. At least I can still play the game at 100% efficiency.

    Playing now: WoW, Landmark, GW2, The Crew, SotA

    Top 3 MMORPGs played: UO, AC1 and WoW

    Honorable mentions: AO, LotRO, SW:TOR and GW2.

    ----------------

    "The ability to speak doesn't make you intelligent" - Qui-gon Jinn. After many years of reading Internet forums, there's no doubt that neither does the ability to write.
    So if you notice that I'm no longer answering your nonsense, stop trying... because you just joined my block list.

  • aerinndisaerinndis x, SCPosts: 67Member

    I think that's pretty bad that it's still for sale in the gem shop when they know it is bugged. I'd be annoyed too if I were you, OP, and I think they should reimburse your gems. I'm not a "hater" of ANet or GW2 by any means, but if I'm understanding the situation correctly, this is crappy customer service.

  • RefMinorRefMinor MyTownPosts: 3,452Member
    Originally posted by Jean-Luc_Picard
    Originally posted by Elfahiar
    Originally posted by Jean-Luc_Picard
    It displays the rest of the outfit just fine, just not the head piece. And the head piece will be back in a soon to come patch.

    I was talking more about the bunny ears, which is sold as head gear only (like glasses) it's totally not displaying but still on sale

    It's annoying, no doubt, but definitely not theft or game breaking. I own glasses which display just fine, so it's really just a localized bug.

    You still own the item, and it will be visible as soon as the bug is fixed. All I can say is that if it was me buying some headgear and seeing it's not working, I'd have searched about a bug, and seeing it's just unintended, I'd have waited patiently. As I said, I rather have my town clothe's headgear not working than my weapon damage reduced to 0 or my armor not working properly. At least I can still play the game at 100% efficiency.

    I would rather have a display item on sale for cash to be functional, especially if the company selling it to me knew it was not functional at the time of the sale.

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