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Today I was banned for requesting PayPal to seek a refund from AV on my behalf due to their product not being as advertised, as well as not having any discernable release date. I just want ya'll to know that they will ban you if you try to get your money back in any way possible, and more than likely you will not get anything back in the end. This is fraud in my book, and I hope that MMORPG.com and other sites cover this...I don't know where to send this information so that it gets on the front page, but it needs to be.
Jed
Comments
You make me like charity
Im a little confused. What would be a more acceptable outcome OP? Other than getting your money back?
That they would allow you to keep playing? Of course they're going to ban you from beta. But since you didn't like the game anyways, why even post about it? Why do you care?
Is this to let the community know that if you try and get a refund from Darkfall you won't be able to play it anymore? I mean if that's the case then thanks for letting everyone know I guess. Although its about the most common sense thing I could possibly think off.
Well, it's the same thing as going to wal-mart and asking to return your Video Game. They deny your refund but they take away the game. You lose, they win.
You have requested a refund from paypal, Adventurine banned your account... You know what that sounds like to me?
It sounds like you have or are receiving your refund, why would you assume you get to keep your account as well?
Yeah, I'm just not getting how this hasn't been resolved the way the OP wanted it to be. I can only think that maybe they didn't want their account banned for forum purposes. That really is the only thing that I can think of.
Yeah hope so.
I'm not going to play the game just cuz it doesn't hold snuff to Shadowbane. But hey if you fell entitled to a refund PayPal plays cool (they kind of suck too) all's well that ends well right?
a yo ho ho
The more reasonable expectation is for them to simply remove his beta access. They literally gain nothing when they ban accounts like this. It's basically a situation where a small company is more willing to take petty, vindictive actioin against people that piss them off, rather than resolve the dispute in a proactive and professional manner in the first place.
The whole reason people have to have transactions like these cancelled in the first place is because the game company doesn't offer them any other choice.
You make me like charity
I find this post confusing...
You take back your money, they take back the right for you to play the game. Did you expect to get your money back and still be able to play a game that you did not pay for?
... /wonders
What did you think you were getting?
Hi Jed,
1. please check with PayPal where your money is. May be you worry for nothing as transactions takes time.
2. are you sure you got ban and not just "access denied", which is logical as you don't pay anymore?
3. I know, it's your own choice, but why pay for non-existing (yet?) product?
I hope you'l get your money back soon and will be more careful in a future.
try before buy, even if it's a game to avoid bad surprises.
Worst surprises for me: Aion, GW2
I doubt you ever get a refund and i cant really understand why you got that ban?
In my eyes Aventurine is a corrupt company, remember in Darkfall 1 when Aventurine changed the rules for sieges after a siege were lost by a Zerg that on forums then threatened to rage quit. What happened was that the server went down and the result of the siege was not saved. Aventurine then manually transfered a town the Zerg never won ingame to that Zerg against their own written down rulesetting. Rules were that developers would never interfere with the score of a server down. I bet Aventurine had some players in that whining Zerg.
There is also alot of rumors that Aventurine even though they knew a certain guild were duping they didnt interfere cause they made such good advertising promos for the game. That guild had the most expensive boat when the Zergs didnt even have the material for the smallest.
The duping guild then made a promo video on sea warfare and i bet Aventurine saw it as a good advertising video that would bring more players to the game.
If you as a player want fair gameplay and no interference from developers then stay away from Aventurine.
Hi
I hope you get your refund, but why are you surprised they banned you? That's pretty much SOP for any company. Hell, I asked for (and got) a refund from Pirahna for my MWO founder's sub. Did it amicably, exchanged pleasantries with their CSRs and everything. They still banned my account, although they offered to move my username to a new one.
It's not personal. Don't treat it as such.
A company says that will release a game on a given date but on the last minute (literally) the plan changes and the official statement says that the game is NOT UP TO SHAPE so A BETA will commence. Then the same company gives access to THE BETA only if you pre – purchase the FINISHED PRODUCT (witch obviously is not the one you are getting to TEST) . IF you decide to buy the product you HAVE TO AGREE TO not get a refund cause its stated in the EULA . The same company states that there will be an NDA for the BETA of the so called ready for release game .
After you knew all of the above (or you should)
What where you thinking ??
I am sure that on legal terms you wouldnt be able to get your money back , but then again good luck with that .
http://mmocultgr.blogspot.com
Despite their claim of a no refund you are still entitled to one within the EU if you put money down as a Pre order,and the product is not officially released yet. As long as it still up as for pre order those who've pre ordered by law within the EU are entitled to have their money back if they change their mind. It still won't stop a company if they decide to black list you from their service since their misleading with info that no refund with pre orders when there are laws that say otherwise within the EU. That thing you sign don't hold water to block you from a refund to money put down on a pre order. Hence they'll give money back when challenged, but black list you out of spite.
Your worrying to soon getting you money back through paypal can take a while.
They key thing here is paypals service agreement with the developer means they will have to refund or paypal will just deduct it from further income before they pay it across to the developer. The developer has no choice they dont get to say no we wont refund.
Paypal is also a pretty agressive company when it comes it dealing with refunds, they have taken numerous companies/ individuals to court to recover big debts.
Basically don't worry i would be really shocked if you dont get your refund within a month.
Also anything in the EULA or agreement signed with the developers has no impact of Paypals agreement with the developer or your agreement with paypal, If they feel they had a case they could try to take you to court once you have your refund (0 chance a small company like this will start multiples court cases for small sums).
When a company treats its customers in such a poor fashion, it can never end well. Banning them for asking for their money back because the game isnt as described, and doesnt appear to be releasing any time in the near future even, is behaviour that can only be viewed as being suspicious. The point is, is that at some point in the future when the game is released, if it ever is, at this point i assume nothing as regards to this company, the OP is far less likely to risk buying the game again, and isnt that the point, so rather than the games dubious fanboys getting in a rage over this, isnt it better to accept that at the moment, DF;UW isnt where it should be and allow that there are a number of people out there that may not be willing to wait for a product that may or may not even be released. Also, if what the OP did was wrong, then paypal would not have been able to claim the money back from the company. When MMO companys of the size of DF;UW's rely on word of mouth advertising, this kind of behaviour is counterproductive, like i said, when a company treats its customers in this fashion, it can never end well.