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How long do they usually take to reply to a support email?

CitalssCitalss glasgowMember Posts: 28
I emailed them at support@aventurine.gr last week and I've yet to hear anything, is this normal?

Comments

  • LoktofeitLoktofeit Stone Mountain, GAMember Posts: 14,247 Rare
    I emailed them over a week ago and haven't heard anything either. Resent the email again today to ask for a status.

    There isn't a "right" or "wrong" way to play, if you want to use a screwdriver to put nails into wood, have at it, simply don't complain when the guy next to you with the hammer is doing it much better and easier. - Allein
    "Graphics are often supplied by Engines that (some) MMORPG's are built in" - Spuffyre

  • YizleYizle Atlanta, GAMember Posts: 517
    OP you haven't been keeping up much with this game/company/forums?
  • BuniontToesBuniontToes Wayout, DEMember Posts: 529

    Thing called christmas.  Give it till late next week after new years.

    The game isn't released yet and there are huge beta  issues to workout before focusing on customer support.

  • thinktank001thinktank001 oasisMember Posts: 2,123 Uncommon
    Originally posted by Citalss
    I emailed them at support@aventurine.gr last week and I've yet to hear anything, is this normal?

     

    I wouldn't worry too much, since you really are not missing anything, but if you stated in more detail what kind of problem you are having maybe a player could help.

  • crysentcrysent cedar rapids, IAMember Posts: 841 Uncommon

    Day? week? month? year?  

     

    Who knows.  I'm not trying to be sarcastic, but seriously my experiences with AV have ranged from decent to outrageous when it comes to customer support.  I'm a fan of their little projects, but, as far as customer support goes AV is just about at the bottom.

  • BuniontToesBuniontToes Wayout, DEMember Posts: 529
    Originally posted by crysent
    Day? week? month? year?     Who knows.  I'm not trying to be sarcastic, but seriously my experiences with AV have ranged from decent to outrageous when it comes to customer support.  I'm a fan of their little projects, but, as far as customer support goes AV is just about at the bottom.

    Not sure what  "little projects" you refer to.  They  only have DFO.  Otherrs have had no issues with support.

  • drivecdrivec tulsa, OKMember Posts: 93 Common
    took them about a week for one of my supports. that was before the beta was released. id assume they are pretty backed up right now
  • CitalssCitalss glasgowMember Posts: 28
    Still waiting on reply.
  • BaiameBaiame KC, MOMember Posts: 143 Uncommon
    I was billed twice for the pre-order.  I sent in a ticket on 12/26 and have yet to hear back.  I've sent an additional ticket in today.  I'm sure they are busy with game preparations but I may have to run it through my cc to get the $14.95 back.  Good luck getting a response!  Hopefully someone over there gets back to you soon. 
  • CitalssCitalss glasgowMember Posts: 28
    Hopefully aha
  • LoktofeitLoktofeit Stone Mountain, GAMember Posts: 14,247 Rare
    Originally posted by thinktank001
    Originally posted by Citalss
    I emailed them at support@aventurine.gr last week and I've yet to hear anything, is this normal?

    I wouldn't worry too much, since you really are not missing anything, but if you stated in more detail what kind of problem you are having maybe a player could help.

    Account issue. My fault, really. I ordered a second copy so my son could play, and created the account. I have confirmation that the order was processed/paid, but can't find the emails about the account I created and I haven't a single clue what the username or password was for it. Since I created it using my existing email addr, their system only sees my existing DF/DFUW account and not the new one.  Really would like to hear back from them because my son is anxious to play.

    There isn't a "right" or "wrong" way to play, if you want to use a screwdriver to put nails into wood, have at it, simply don't complain when the guy next to you with the hammer is doing it much better and easier. - Allein
    "Graphics are often supplied by Engines that (some) MMORPG's are built in" - Spuffyre

  • CitalssCitalss glasgowMember Posts: 28
    Still waiting -.-
  • tom_goretom_gore TampereMember Posts: 1,979 Uncommon

    Ah. You see, Aventurine does not do customer support. It's not their style.

    Nahmean?

  • ReklawReklaw Am.Member Posts: 6,495 Uncommon
    Originally posted by crysent
    Day? week? month? year?     Who knows.  I'm not trying to be sarcastic, but seriously my experiences with AV have ranged from decent to outrageous when it comes to customer support.  I'm a fan of their little projects, but, as far as customer support goes AV is just about at the bottom.

    Wich seems to be the same for what ever game company if we to believe most forum posters.

    I don't often need game support but when I do it ranges from fast reactions to slow reactions, doesn't really matter what company.

    And sure some might have awesome customer service from gamecompany X but even then I am 100% sure there are people that feel that gamecompany X delivers bad custumer support.

    As others have asked OP: what's the issue you are having? is it beta related? tech support?, account support?

  • LoktofeitLoktofeit Stone Mountain, GAMember Posts: 14,247 Rare
    Originally posted by Citalss
    Still waiting -.-

    Same here.

    There isn't a "right" or "wrong" way to play, if you want to use a screwdriver to put nails into wood, have at it, simply don't complain when the guy next to you with the hammer is doing it much better and easier. - Allein
    "Graphics are often supplied by Engines that (some) MMORPG's are built in" - Spuffyre

  • sakkdaddysakkdaddy SandnesMember Posts: 45 Uncommon
    I've had 2 requests, and both were answered within a day.  Those were not sent before the holidays started though.
  • CitalssCitalss glasgowMember Posts: 28
    Requesting a refund for the game I pre-ordered.
  • vonryan123vonryan123 Not home, MIMember Posts: 224 Uncommon
    I sent them a 5 mail's almost 3 months ago still nothing

    image
  • BaiameBaiame KC, MOMember Posts: 143 Uncommon
    Try using the email:  unregistered@aventurine.gr  This email is provided within their support website that I was finally able to access:)  Good luck!
  • ellobo29ellobo29 warren, MIMember Posts: 420 Uncommon

    How long do they usually take to reply to a support email?"

    I sent a report email in about the 1st of october..... 2011. I still email them about once a week to remind them of it.

    STILL HAVENT HEARD BACK YET..........

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