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Be Careful ... this could ruin your whole experience

RoxtarrRoxtarr Freeland, MI, MIPosts: 1,122Member

When a player purchases the Elite or Deluxe package, they recieve some important items that help get your character started. 

If you decide you don't like the school you pick and delete to make another toon - TOUGH LUCK.  You'll never recieve those perks again. Yup, they will only send them to the first character you make.

Their solution: Make other free accounts and practice on them to see what school you like.

I'm very lucky that I had the chance to see what school I like before this but several players had no idea that they could never get their perk items back and Snail Games isn't budging on this one.

 

My take: In my opinion this is a terrible policy.  There is no harm in re-sending the items since you can only have one character per account anyway.

I love the game, but greedy policies that take advantage of new players are wrong.  New players like to experiement and try out the game, and this punishes them for trying to find their place in the world.

 

If in 1982 we played with the current mentality, we would have burned down all the pac man games since the red ghost was clearly OP. Instead we just got better at the game.
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Comments

  • CetraCetra SingaporePosts: 354Member Uncommon

    yeah one major reason holding me back from this game is you have to delete your char to join another school. To me, it like having only 1 class to play in a MMO.

    and you lose all yr stuff too.

  • BlackcatZeroBlackcatZero Ottumwa, IAPosts: 46Member
    isn't there a way to do other classes in Age of Wushu. join one School then level up and then try another and so on so all you need is to find a way to leave the School and not delete the toon. but not to sure on this since I Haven't paid to try out the beta. so I got only 10 hours to play it in.
  • st4t1ckst4t1ck jonesboro, GAPosts: 600Member Uncommon
    i like the idea of one charicter one class.. i just wish they would allow you to "Practice" the different schools to see which one you want before thy give you your one time bonus items
  • karkwakarkwa Mourial, QCPosts: 5Member
    there will be more than one character slot when game lauches
  • theocculttheoccult Miami, FLPosts: 36Member
    Originally posted by karkwa
    there will be more than one character slot when game lauches

     

    Sorry, but that is incorrect.  Please read the official announcement posted on their forums yesterday.


    http://www.ageofwushu.com/forums/viewtopic.php?f=3&t=2101

     

    Below is the official post in its entirety:

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Greetings,

    There has been some confusion regarding the consequences for deleting a character that we want to clear up. Let me start by saying that Age of Wushu is an unconventional MMO in many ways. The focus isn't on leveling as quickly as possible to reach an endgame, but instead participating in a persistent and living world. There are many features that encourage this, from characters remaining in game while offline to the emphasis on a player-driven economy. Age of Wushu encourages a connection with a single character, and the journey from newcomer to master.

    Simply put, the game was not made to support "alts." Each account is only allowed a single character for this reason. The choices you make are intended to have consequences.

    Elite and Deluxe Edition Rewards will not be sent to characters created after a character is deleted and a new one is created.

    It's important to be absolutely sure before making any lasting decisions. If you need help or information on which school you should join, there are many resources available, including our very own
    Schools forum as well as the School Spotlights posted on our official site.

    Additionally, you are free to use other Snail Accounts to create free trials and use the allotted 10 hours to evaluate a school before choosing on your main account.

    We understand that this is a new way of looking at character management and we appreciate your flexibility and open-mindedness as we work to offer new experiences in the MMO design space.


    Community Moderator | Snail Games

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  • mistmakermistmaker viennaPosts: 232Member Uncommon

    for me that sounds great

     

    why should every game go the same way? 

     

    but i understand they should at least give the perks you bought to every character you create and not just the first. but is that such a big problem?! 

  • AresPLAresPL ElblagPosts: 290Member
    in 2014 there will be option to quit clan, and join other or leave as vagabond 
  • RoxtarrRoxtarr Freeland, MI, MIPosts: 1,122Member

    The issue is that there is no warning in the game letting the player know they will lose their perks. Then they are rejected when submitting a ticket. Forum posts aren't sufficient warnings to new players who will continue to lose perks without warning. Its a terrible policy that needs changed.

    Edit: If it's a technical problem whereby their system doesn't enable this, or if deleting and remaking characters can be used as an exploit get get unintended benefits (i.e., extra gold etc) then this needs to be explained by Snail Games.  But, according to the quoted forum post above, they are simply doing it because the game isn't designed to have alts so they just chose not to re-send perk items.  At this time, they act as though it's a design choice.  In which case this is a terrible and very customer unfriendly choice.

    If in 1982 we played with the current mentality, we would have burned down all the pac man games since the red ghost was clearly OP. Instead we just got better at the game.
    image

  • bingbongbrosbingbongbros Vista, CAPosts: 650Member Uncommon
    well that is the dumbest thing I've ever heard. wth is with the only one char per account thing?

    Playing: Smite, Marvel Heroes
    Played: Nexus:Kingdom of the Winds, Everquest, DAoC, Everquest 2, WoW, Matrix Online, Vangaurd, SWG, DDO, EVE, Fallen Earth, LoTRo, CoX, Champions Online, WAR, Darkfall, Mortal Online, Guild Wars, Rift, Tera, Aion, AoC, Gods and Heroes, DCUO, FF14, TSW, SWTOR, GW2, Wildstar, ESO, ArcheAge
    Waiting On: Nothing. Mmorpg's are dead.

  • RoxtarrRoxtarr Freeland, MI, MIPosts: 1,122Member
    Originally posted by bingbongbros
    well that is the dumbest thing I've ever heard. wth is with the only one char per account thing?

    Well, that's not the problem.  One character per account is clearly communicated so people can judge the game before investing in this regard.  This thread is about an issue players aren't sufficiently warned about and that is losing out on perk items if they reroll their chracter.

    If in 1982 we played with the current mentality, we would have burned down all the pac man games since the red ghost was clearly OP. Instead we just got better at the game.
    image

  • RoxtarrRoxtarr Freeland, MI, MIPosts: 1,122Member
    Originally posted by BlackcatZero
    isn't there a way to do other classes in Age of Wushu. join one School then level up and then try another and so on so all you need is to find a way to leave the School and not delete the toon. but not to sure on this since I Haven't paid to try out the beta. so I got only 10 hours to play it in.

    Not exactly.  You can steal skill books from other schools.

    Again, one character per account is fine.  It's a design choice and there are clearly communicated reasons for this, and people can judge the game accordingly before investing.  However, again, the problem is what's not clearly communicated - namely, losing out on items paid for by players who are still learning the game.  A player realizes they made a mistake in character creation - tough luck - they will never get their perk items back if they delete and reroll - even after a few minutes.  The issue is THIS policy, not the one character per account policy.

    If in 1982 we played with the current mentality, we would have burned down all the pac man games since the red ghost was clearly OP. Instead we just got better at the game.
    image

  • AresPLAresPL ElblagPosts: 290Member
    Originally posted by bingbongbros
    well that is the dumbest thing I've ever heard. wth is with the only one char per account thing?
     
    when You go offline Your character becomes NPC, if everyone would make more, server wouldnt take it simple like that

     

  • GrayKodiakGrayKodiak Nada, FLPosts: 576Member
    Originally posted by Roxtarr

    I love the game, but greedy policies that take advantage of new players are wrong.  New players like to experiement and try out the game, and this punishes them for trying to find their place in the world.

     

    You know, and maybe its because I am playing while the christmas event is going on as well, I never really thought the delux items were THAT good. A horse (I already have two of those from playing the game and from christmas boxes) and a few items here and there. The free gold is nice but other than that the main benifits, to me, are the perks you do keep (unlimited time, offline cultivation).

  • RudedawgCDNRudedawgCDN Vancouver, BCPosts: 485Member Common
    Originally posted by GrayKodiak
    Originally posted by Roxtarr

    I love the game, but greedy policies that take advantage of new players are wrong.  New players like to experiement and try out the game, and this punishes them for trying to find their place in the world.

     

    You know, and maybe its because I am playing while the christmas event is going on as well, I never really thought the delux items were THAT good. A horse (I already have two of those from playing the game and from christmas boxes) and a few items here and there. The free gold is nice but other than that the main benifits, to me, are the perks you do keep (unlimited time, offline cultivation).

    I agree the perks are nothing to get really too excited about, but...

    It's just another example of a gaming company who doesn't have it's customers interests in mind when they make stupid decisions like this.

    If you create a character, decide 4 days from now you picked the wrong school, and you delete your character you:

    -have to wait 48 hours to get your name back

    -lose all of your ingame item bonuses

    It's just not well thought out.

  • fat_taddlerfat_taddler Wanaque, NJPosts: 286Member
    Meaningful decisions and player accountability, nice!!   I shall buy this game
  • SoulStainSoulStain Tampa, FLPosts: 202Member

    I don't think they should have altered the elite package after many have already purchased one. That's shitty.

    I do like the one player per account and their reasoning for limiting it to one. I also like that you can only advance skills to a certain point each day.I like my hunting skill (and probably all..I know fishing is limited per day too) only goes up about 50 pts a day...or something. It forces me to go on to other things instead of grinding up one skill all day.lol.

    If this were a true monthly sub...i'd be pissed that my skills were limited per day. Since its f2p I could care less and it probably helps limit people power-skilling to max .

  • parrotpholkparrotpholk Leland, NCPosts: 3,275Member
    They are making some serious customer service mistakes out of the gate.  They should make the rewards account wide and not character specific.  I have a feeling the backlash will cause them to rethink this stance.  They already altered their elite package rewards due to backlash.  So far I love this game though and barring some real boneheaded moves I will be playing it for a long time to come.
  • bcbullybcbully Westland, MIPosts: 8,272Member Uncommon
    Originally posted by parrotpholk
    They are making some serious customer service mistakes out of the gate.  They should make the rewards account wide and not character specific.  I have a feeling the backlash will cause them to rethink this stance.  They already altered their elite package rewards due to backlash.  So far I love this game though and barring some real boneheaded moves I will be playing it for a long time to come.

    If there was some way to transfer rewards or to show proof. A 3 time thing or something. I agree the lose benifits is harsh maybe even over the top.. I like the idea of one char per account though. 

     

     

     

     

  • AresPLAresPL ElblagPosts: 290Member
    its very well thought, 48h so if some one get Your account info and will try delete it You got time to get it back, in chinese version happen a lot
  • mastersam21mastersam21 Long Beach, CAPosts: 43Member Uncommon
    Originally posted by fat_taddler
    Meaningful decisions and player accountability, nice!!   I shall buy this game

    I 2nd this. Finally a company with some balls no more hand holding.

    image

  • hockeyplayrhockeyplayr Middlesex, NJPosts: 604Member Uncommon
    I thought you could switch schools later on in the game by stealing scrolls and whatnot
  • RoxtarrRoxtarr Freeland, MI, MIPosts: 1,122Member
    Originally posted by mastersam21
    Originally posted by fat_taddler
    Meaningful decisions and player accountability, nice!!   I shall buy this game

    I 2nd this. Finally a company with some balls no more hand holding.

    I love the fact that the game has accountability for one's choices.  The fact that they use this as an excuse to rob players of items they paid for is something else.  How do you hold a player accountable to something that was never communicated?  These players that lost their items were never warned until after the fact and then STILL were refused refunds. 

    Talk about accountability - several mistakes have been made on their end including: players not recieving VIP status or items, players having their real email accounts show up on forums instead of forum names and then finally removing a promised item from the Elite package (permanent horse) after we already bought it.  If they want to hold players accountable and punish them for not getting it right the first time, why shouldn't Snail Games be held accountable as well. 

    If in 1982 we played with the current mentality, we would have burned down all the pac man games since the red ghost was clearly OP. Instead we just got better at the game.
    image

  • RoxtarrRoxtarr Freeland, MI, MIPosts: 1,122Member
    Originally posted by hockeyplayr
    I thought you could switch schools later on in the game by stealing scrolls and whatnot

    This is not correct.  You can steal some skill books from other schools, but your school choice (made within the first 10 mintues or so) is permanent.

    This is exactly why punishing players from rerolling is wrong.  How can someone know what's right for them in such a complex game?  

    Snail Games suggest you make several accounts to make characters to try out the different schools.  Then what?  When you find the one you like, you have to then reroll on your  main account to get the Elite or Deluxe perks.  This is a terrible method and reeks or either greed or laziness or both on Snail Games's part.

    If in 1982 we played with the current mentality, we would have burned down all the pac man games since the red ghost was clearly OP. Instead we just got better at the game.
    image

  • RecoreRecore Posts: 5,092Member Uncommon
    There is a difference between playing a character and being your character. In Age Of Wushu you are the character that you play. To everybody thats complaning all I can say is welcome to a real mmo.image
    Raptr Gamercard
  • RoxtarrRoxtarr Freeland, MI, MIPosts: 1,122Member
    Originally posted by Mannish
    There is a difference between playing a character and being your character. In Age Of Wushu you are the character that you play. To everybody thats complaning all I can say is welcome to a real mmo.image

    You miss what I was complaining about. One character per account? No problem.  A customer deletes and rerolls after the first 10 minutes to try something else AND isn't warned that they lose the items they paid for? This is a problem.  Heck, even if there would have been a pop-up box or something saying, "HEY DUMMY, YOU'RE GONNA LOSE YOUR STUFF!" would have been better than saying nothing at all, or just one forum post.  Nothing in game warns players.  That's the issue.

    If in 1982 we played with the current mentality, we would have burned down all the pac man games since the red ghost was clearly OP. Instead we just got better at the game.
    image

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