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Problems with my PC

cheyanecheyane Rome Posts: 3,002Member Uncommon

I have an alienware aurora.  It has a i7 with 2.80 ghz CPU. 9 gig RAM. Odd thing was I always thought I had 8 gig but when the guy from Dell came to repair the PC in August and put back the RAM it now shows 9 gig RAM which was what I had ordered but somehow failed to notice was not what I got. Anyway it also has a Win 7 Home premium system. Card is Geforce 580 GTX.

 

In late July I was for sometime having this "driver has failed and has recovered" issue and finally it spread to even surfing I called them after trying to reformatt the computer about 3-4 times. The guy from Dell came and replaced the Mother Board and Video card. All went well until last week my GW 2 started having a kernel failing issue. The display driver nvlddmkm stopped responding and has recovered start to happen again. Then when I tried to play WoW I got a system lock down and to force shutdown and disconnect from the power source before the computer would actually power down. I also tried several drivers the 306.23 and 306.63 and 304.79 which was what I was using sicne August.

 

So I reformatted but the problem with GW 2 is still there. I am having no problems with surfing or normal watching of videos only games. I contacted Dell and they made me update my bios and chipset drives since I reformatted but the problem still persists with GW 2. So now they say it is the game so I am downloading WoW since I reformatted and The Secret World and I will check the two games out. If the problem persists in three games it is definitely not the game right ?

 

What I cannot understand is after they have changed the mother board and video card how this problem has come back what other thing could be the problem ? 

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  • cheyanecheyane Rome Posts: 3,002Member Uncommon

    ------------------

    System Information

    ------------------

    Time of this report: 10/6/2012, 09:21:22

           Machine name: 

       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

               Language: English (Regional Setting: English)

    System Manufacturer: Alienware

           System Model: Aurora

                   BIOS: Network:MBA v11.0.14 Slot 0400

              Processor: Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz (8 CPUs), ~2.8GHz

                 Memory: 9216MB RAM

    Available OS Memory: 9206MB RAM

              Page File: 2682MB used, 15729MB available

            Windows Dir: C:Windows

        DirectX Version: DirectX 11

    DX Setup Parameters: Not found

       User DPI Setting: Using System DPI

     System DPI Setting: 96 DPI (100 percent)

        DWM DPI Scaling: Disabled

         DxDiag Version: 6.01.7601.17514 32bit Unicode

     

    ------------

    DxDiag Notes

    ------------

          Display Tab 1: No problems found.

            Sound Tab 1: No problems found.

            Sound Tab 2: No problems found.

            Sound Tab 3: No problems found.

              Input Tab: No problems found.

     

    --------------------

    DirectX Debug Levels

    --------------------

    Direct3D:    0/4 (retail)

    DirectDraw:  0/4 (retail)

    DirectInput: 0/5 (retail)

    DirectMusic: 0/5 (retail)

    DirectPlay:  0/9 (retail)

    DirectSound: 0/5 (retail)

    DirectShow:  0/6 (retail)

     

    ---------------

    Display Devices

    ---------------

              Card name: NVIDIA GeForce GTX 580

           Manufacturer: NVIDIA

              Chip type: GeForce GTX 580

               DAC type: Integrated RAMDAC

             Device Key: EnumPCIVEN_10DE&DEV_1080&SUBSYS_086A10DE&REV_A1

         Display Memory: 4048 MB

       Dedicated Memory: 1488 MB

          Shared Memory: 2560 MB

           Current Mode: 1600 x 1200 (32 bit) (60Hz)

           Monitor Name: Generic PnP Monitor

          Monitor Model: DELL 2007FP

             Monitor Id: DELA020

            Native Mode: 1600 x 1200(p) (60.000Hz)

            Output Type: HD15

            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

    Driver File Version: 9.18.0013.0479 (English)

         Driver Version: 9.18.13.479

            DDI Version: 11

           Driver Model: WDDM 1.1

      Driver Attributes: Final Retail

       Driver Date/Size: 6/29/2012 05:37:00, 18228072 bytes

            WHQL Logo'd: n/a

        WHQL Date Stamp: n/a

      Device Identifier: {D7B71E3E-53C0-11CF-B172-67281CC2C435}

              Vendor ID: 0x10DE

              Device ID: 0x1080

              SubSys ID: 0x086A10DE

            Revision ID: 0x00A1

     Driver Strong Name: oem4.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section070:9.18.13.479:pciven_10de&dev_1080

         Rank Of Driver: 00E02001

            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 

       Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

           D3D9 Overlay: Supported

                DXVA-HD: Supported

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled

     

    -------------

    Sound Devices

    -------------

                Description: Speakers (Realtek High Definition Audio)

     Default Sound Playback: Yes

     Default Voice Playback: Yes

                Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_102802F7&REV_1001

            Manufacturer ID: 1

                 Product ID: 100

                       Type: WDM

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.5911 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: Yes

              Date and Size: 8/5/2009 17:46:38, 1974944 bytes

                Other Files: 

            Driver Provider: Realtek Semiconductor Corp.

             HW Accel Level: Basic

                  Cap Flags: 0xF1F

        Min/Max Sample Rate: 100, 200000

    Static/Strm HW Mix Bufs: 1, 0

     Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

     EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No

     

                Description: Realtek Digital Output (Realtek High Definition Audio)

     Default Sound Playback: No

     Default Voice Playback: No

                Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_102802F7&REV_1001

            Manufacturer ID: 1

                 Product ID: 100

                       Type: WDM

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.5911 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: Yes

              Date and Size: 8/5/2009 17:46:38, 1974944 bytes

                Other Files: 

            Driver Provider: Realtek Semiconductor Corp.

             HW Accel Level: Basic

                  Cap Flags: 0xF1F

        Min/Max Sample Rate: 100, 200000

    Static/Strm HW Mix Bufs: 1, 0

     Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

     EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No

     

                Description: Realtek HDMI Output (Realtek High Definition Audio)

     Default Sound Playback: No

     Default Voice Playback: No

                Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_102802F7&REV_1001

            Manufacturer ID: 1

                 Product ID: 100

                       Type: WDM

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.5911 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: Yes

              Date and Size: 8/5/2009 17:46:38, 1974944 bytes

                Other Files: 

            Driver Provider: Realtek Semiconductor Corp.

             HW Accel Level: Basic

                  Cap Flags: 0xF1F

        Min/Max Sample Rate: 100, 200000

    Static/Strm HW Mix Bufs: 1, 0

     Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

     EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No

     

    ---------------------

    Sound Capture Devices

    ---------------------

    -------------------

    DirectInput Devices

    -------------------

          Device Name: Mouse

             Attached: 1

        Controller ID: n/a

    Vendor/Product ID: n/a

            FF Driver: n/a

     

          Device Name: Keyboard

             Attached: 1

        Controller ID: n/a

    Vendor/Product ID: n/a

            FF Driver: n/a

     

          Device Name: G700 Laser Mouse

             Attached: 1

        Controller ID: 0x0

    Vendor/Product ID: 0x046D, 0xC06B

            FF Driver: n/a

     

          Device Name: G700 Laser Mouse

             Attached: 1

        Controller ID: 0x0

    Vendor/Product ID: 0x046D, 0xC06B

            FF Driver: n/a

     

          Device Name: G700 Laser Mouse

             Attached: 1

        Controller ID: 0x0

    Vendor/Product ID: 0x046D, 0xC06B

            FF Driver: n/a

     

          Device Name: USB Multimedia Keyboard

             Attached: 1

        Controller ID: 0x0

    Vendor/Product ID: 0x04CA, 0x0027

            FF Driver: n/a

     

          Device Name: USB Multimedia Keyboard

             Attached: 1

        Controller ID: 0x0

    Vendor/Product ID: 0x04CA, 0x0027

            FF Driver: n/a

     

          Device Name: USB Multimedia Keyboard

             Attached: 1

        Controller ID: 0x0

    Vendor/Product ID: 0x04CA, 0x0027

            FF Driver: n/a

     

    Poll w/ Interrupt: No

     

    -----------

    USB Devices

    -----------

    + USB Root Hub

    | Vendor/Product ID: 0x8086, 0x3A37

    | Matching Device ID: usb
    oot_hub

    | Service: usbhub

     

    ----------------

    Gameport Devices

    ----------------

     

    ------------

    PS/2 Devices

    ------------

    + HID Keyboard Device

    | Vendor/Product ID: 0x046D, 0xC06B

    | Matching Device ID: hid_device_system_keyboard

    | Service: kbdhid

    + HID Keyboard Device

    | Vendor/Product ID: 0x04CA, 0x0027

    | Matching Device ID: hid_device_system_keyboard

    | Service: kbdhid

    + Terminal Server Keyboard Driver

    | Matching Device ID: root
    dp_kbd

    | Upper Filters: kbdclass

    | Service: TermDD

    + Logitech HID-compliant G700 Gaming Mouse

    | Vendor/Product ID: 0x046D, 0xC06B

    | Matching Device ID: hidvid_046d&pid_c06b&mi_00

    | Upper Filters: LMouFilt

    | Lower Filters: LHidFilt

    | Service: mouhid

    + Terminal Server Mouse Driver

    | Matching Device ID: root
    dp_mou

    | Upper Filters: mouclass

    | Service: TermDD

     

    ------------------------

    Disk & DVD/CD-ROM Drives

    ------------------------

          Drive: C:

     Free Space: 817.9 GB

    Total Space: 945.1 GB

    File System: NTFS

          Model: WDC WD1001FAES-75W7A0 ATA Device

     

          Drive: I:

     Free Space: 4.1 GB

    Total Space: 8.7 GB

    File System: NTFS

          Model: WDC WD1001FAES-75W7A0 ATA Device

     

          Drive: D:

          Model: PLDS DVD+-RW DH-24AAS ATA Device

         Driver: c:windowssystem32driverscdrom.sys, 6.01.7601.17514 (English), , 0 bytes

     

    --------------

    System Devices

    --------------

         Name: Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42

    Device ID: PCIVEN_8086&DEV_3A42&SUBSYS_02F71028&REV_003&11583659&0&E1

       Driver: n/a

     

         Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36

    Device ID: PCIVEN_8086&DEV_3A36&SUBSYS_02F71028&REV_003&11583659&0&EA

       Driver: n/a

     

         Name: Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423

    Device ID: PCIVEN_8086&DEV_3423&SUBSYS_00000000&REV_133&11583659&0&A2

       Driver: n/a

     

         Name: Bigfoot Networks Killer Gaming Adapter

    Device ID: PCIVEN_1957&DEV_00B6&SUBSYS_11011A56&REV_124&15C0F105&0&00E0

       Driver: n/a

     

         Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40

    Device ID: PCIVEN_8086&DEV_3A40&SUBSYS_02F71028&REV_003&11583659&0&E0

       Driver: n/a

     

         Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35

    Device ID: PCIVEN_8086&DEV_3A35&SUBSYS_02F71028&REV_003&11583659&0&E9

       Driver: n/a

     

         Name: Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422

    Device ID: PCIVEN_8086&DEV_3422&SUBSYS_00000000&REV_133&11583659&0&A1

       Driver: n/a

     

         Name: Broadcom NetLink (TM) Gigabit Ethernet

    Device ID: PCIVEN_14E4&DEV_1698&SUBSYS_02F71028&REV_104&62990A5&0&00E1

       Driver: n/a

     

         Name: High Definition Audio Controller

    Device ID: PCIVEN_8086&DEV_3A3E&SUBSYS_02F71028&REV_003&11583659&0&D8

       Driver: n/a

     

         Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34

    Device ID: PCIVEN_8086&DEV_3A34&SUBSYS_02F71028&REV_003&11583659&0&E8

       Driver: n/a

     

         Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 9 - 3410

    Device ID: PCIVEN_8086&DEV_3410&SUBSYS_02F71028&REV_133&11583659&0&48

       Driver: n/a

     

         Name: VIA 1394 OHCI Compliant Host Controller

    Device ID: PCIVEN_1106&DEV_3403&SUBSYS_02F71028&REV_014&342A71D0&0&00E3

       Driver: n/a

     

         Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C

    Device ID: PCIVEN_8086&DEV_3A3C&SUBSYS_02F71028&REV_003&11583659&0&D7

       Driver: n/a

     

         Name: Intel(R) ICH10 Family SMBus Controller - 3A30

    Device ID: PCIVEN_8086&DEV_3A30&SUBSYS_02F71028&REV_003&11583659&0&FB

       Driver: n/a

     

         Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E

    Device ID: PCIVEN_8086&DEV_340E&SUBSYS_02F71028&REV_133&11583659&0&38

       Driver: n/a

     

         Name: NVIDIA GeForce GTX 580

    Device ID: PCIVEN_10DE&DEV_1080&SUBSYS_086A10DE&REV_A14&101B7E8&0&0018

       Driver: n/a

     

         Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A

    Device ID: PCIVEN_8086&DEV_3A3A&SUBSYS_02F71028&REV_003&11583659&0&EF

       Driver: n/a

     

         Name: Intel(R) ICH10 Family 6 Port SATA AHCI Controller - 3A22

    Device ID: PCIVEN_8086&DEV_3A22&SUBSYS_02F71028&REV_003&11583659&0&FA

       Driver: n/a

     

         Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A

    Device ID: PCIVEN_8086&DEV_340A&SUBSYS_02F71028&REV_133&11583659&0&18

       Driver: n/a

     

         Name: High Definition Audio Controller

    Device ID: PCIVEN_10DE&DEV_0E09&SUBSYS_086A10DE&REV_A14&101B7E8&0&0118

       Driver: n/a

     

         Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39

    Device ID: PCIVEN_8086&DEV_3A39&SUBSYS_02F71028&REV_003&11583659&0&D2

       Driver: n/a

     

         Name: Intel(R) ICH10R LPC Interface Controller - 3A16

    Device ID: PCIVEN_8086&DEV_3A16&SUBSYS_02F71028&REV_003&11583659&0&F8

       Driver: n/a

     

         Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408

    Device ID: PCIVEN_8086&DEV_3408&SUBSYS_02F71028&REV_133&11583659&0&08

       Driver: n/a

     

         Name: Silicon Image SiI 3132 SATALink Controller

    Device ID: PCIVEN_1095&DEV_3132&SUBSYS_02F71028&REV_014&24931170&0&00E4

       Driver: n/a

     

         Name: Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48

    Device ID: PCIVEN_8086&DEV_3A48&SUBSYS_02F71028&REV_003&11583659&0&E4

       Driver: n/a

     

         Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38

    Device ID: PCIVEN_8086&DEV_3A38&SUBSYS_02F71028&REV_003&11583659&0&D1

       Driver: n/a

     

         Name: Intel(R) 5520/5500/X58 I/O Hub Throttle Registers - 3438

    Device ID: PCIVEN_8086&DEV_3438&SUBSYS_00000000&REV_133&11583659&0&A3

       Driver: n/a

     

         Name: Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3405

    Device ID: PCIVEN_8086&DEV_3405&SUBSYS_02F71028&REV_133&11583659&0&00

       Driver: n/a

     

         Name: Intel(R) ICH10 Family PCI Express Root Port 4 - 3A46

    Device ID: PCIVEN_8086&DEV_3A46&SUBSYS_02F71028&REV_003&11583659&0&E3

       Driver: n/a

     

         Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37

    Device ID: PCIVEN_8086&DEV_3A37&SUBSYS_02F71028&REV_003&11583659&0&D0

       Driver: n/a

     

         Name: Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342E

    Device ID: PCIVEN_8086&DEV_342E&SUBSYS_00000000&REV_133&11583659&0&A0

       Driver: n/a

     

         Name: Intel(R) 82801 PCI Bridge - 244E

    Device ID: PCIVEN_8086&DEV_244E&SUBSYS_02F71028&REV_903&11583659&0&F0

       Driver: n/a

     

    ------------------

    DirectShow Filters

    ------------------

     

    DirectShow Filters:

    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514

    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713

    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713

    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713

    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000

    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713

    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713

    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713

    OmgMp4Demuxer,0x00800000,0,1,OmgMp4Demuxer.ax,1.00.0000.8040

    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713

    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

    Sony MPEG4 AAC Decoder,0x00800000,1,1,saaclcd.ax,1.00.0006.5020

    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713

    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713

    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713

    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713

    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713

    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713

    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514

    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514

    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713

    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713

    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713

    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713

    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713

    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713

    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

     

    WDM Streaming Tee/Splitter Devices:

    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

     

    Video Compressors:

    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

    RivaTuner Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

     

    Audio Compressors:

    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

    PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713

    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

     

    PBDA CP Filters:

    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

     

    Midi Renderers:

    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

     

    WDM Streaming Capture Devices:

    ,0x00000000,0,0,,

    ,0x00000000,0,0,,

    ,0x00000000,0,0,,

    ,0x00000000,0,0,,

     

    WDM Streaming Rendering Devices:

    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Realtek HDA HDMI Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

     

    BDA Network Providers:

    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

     

    Multi-Instance Capable VBI Codecs:

    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

     

    BDA Transport Information Renderers:

    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

     

    BDA CP/CA Filters:

    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

     

    WDM Streaming Communication Transforms:

    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

     

    Audio Renderers:

    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713

    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713

    DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

    DirectSound: Realtek HDMI Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

    Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.17713

    Realtek HDMI Output (Realtek Hi,0x00200000,1,0,quartz.dll,6.06.7601.17713

     

    ---------------

    EVR Power Information

    ---------------

    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 

      Quality Flags: 2576

        Enabled:

        Force throttling

        Allow half deinterlace

        Allow scaling

        Decode Power Usage: 100

      Balanced Flags: 1424

        Enabled:

        Force throttling

        Allow batching

        Force half deinterlace

        Force scaling

        Decode Power Usage: 50

      PowerFlags: 1424

        Enabled:

        Force throttling

        Allow batching

        Force half deinterlace

        Force scaling

        Decode Power Usage: 0

     

    image

    Uploaded with ImageShack.us

  • rounnerrounner CanberraPosts: 602Member Uncommon
    When they swapped the mother board did they keep the same ram? Some bioses have diagnostic tests you can do when the computer first boots up, so do an extensive ram check if you can.
  • cheyanecheyane Rome Posts: 3,002Member Uncommon
    Yes the RAM is the same. I did the diagnostic yesterday with the Dell guy on the phone and all was okay. 

    image

    Uploaded with ImageShack.us

  • cheyanecheyane Rome Posts: 3,002Member Uncommon

    PCI Bridge

    Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A

    PCI Express Status Test Failed

     

    Can the above failure cause the problems I am having. This is the result of the test I ran from the Dell site itself . All other tests passed including memory and the graphics card too.I ran a test on all the hardware on my computer.

     

    Yesterday I did a complete reformat one where I booted from win 7 cd and deleted partitions including the one where the dell diagnostics were so I had to run the test in situ. On reinstallation the windows update installed the latest drivers the 306.97 which crashes my system really bad went back to 306.23 which crashed it just once in awhile.

    image

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  • RidelynnRidelynn Fresno, CAPosts: 4,173Member Uncommon


    Originally posted by cheyane
    PCI BridgeIntel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340APCI Express Status Test Failed Can the above failure cause the problems I am having. This is the result of the test I ran from the Dell site itself . All other tests passed including memory and the graphics card too.I ran a test on all the hardware on my computer. Yesterday I did a complete reformat one where I booted from win 7 cd and deleted partitions including the one where the dell diagnostics were so I had to run the test in situ. On reinstallation the windows update installed the latest drivers the 306.97 which crashes my system really bad went back to 306.23 which crashed it just once in awhile.

    It very well could be causing your problems. That particular failure points to a bad motherboard (the 5520 is one of the chips on your motherboard that lets the CPU talk to the stuff plugged into the PCI slots).

    Now I don't know what diagnostic you ran, but given that you've already had to replace one motherboard and video card...

    I would recommend a couple of things:


    If it's still under warranty: get Dell to fix it. Ask them to pay particular attention to the power supply, since this is a second related repair.

    If it isn't under warranty: you can get a new aftermarket motherboard (such as from Gigabyte or Asus or MSI) - that gets your computer back up and running and reuses all your other hardware. You will want to do a fresh install of Windows (the motherboard drivers will probably all be different) - and Windows will probably fail activation (because of a new motherboard). There will be a 1-800 number to call when it fails, you just call them and tell them that your motherboard broke and you replaced it - they will authorize you through and re-activate it over the phone.

    In any situation, given that this is your second motherboard, and one video card, I highly recommend replacing the power supply. Dell ~probably~ won't do it under warranty unless it smokes and catches on fire, but getting a solid aftermarket may keep this from happening a third time.

    I'd also really take a hard look at how you have the computer situated - make sure there is plenty of open room around the case for the fans to breath, and that you are keeping the inside clean and free of dust.

  • VrikaVrika FinlandPosts: 2,580Member Uncommon

    Have you already checked computer temperatures, fan speeds, etc. info with some program?

    If you haven't, http://www.almico.com/speedfan.php

  • cheyanecheyane Rome Posts: 3,002Member Uncommon

    Yes it is still under warranty but if it not ( this is for future reference) I cannot get them to come even if I pay them ? You mean Dell will only come if there is a warranty do they not give support after warranty has expired .I do not mind paying just want them to fix it. The computer is huge  I cannot lug it about and the PSU is 875 watts.

     

    Yes I monitor temperatures all the time have one gadget and small program that monitors it. This card runs about 71-74 degrees when I play games. But Swtor made it run to the 83 degrees  and the alarm went off. I also have an alienware command centre which can increase PCI fan speeds  and the hard drive fan speeds up to 100%.

    image

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  • ShakyMoShakyMo BradfordPosts: 7,207Member
    2 things I can think of.

    1 you have faulty RAM, gw2 is very picky about faulty RAM, I discovered I had a faulty stick (nice corsair ddr3 and only 3 months old) VIA gw2, nothing else triggered it.
    2 you have heat issues, mist likely with your processesor or possibly but less likely your gpu. The stock coolers with Intel chips are not particularly good, also there's a good chance the dell guy might not of fitted it right.
  • miguksarammiguksaram Fort Meade, MDPosts: 826Member Uncommon
    Originally posted by cheyane

    Yes it is still under warranty but if it not ( this is for future reference) I cannot get them to come even if I pay them ? You mean Dell will only come if there is a warranty do they not give support after warranty has expired .I do not mind paying just want them to fix it. The computer is huge  I cannot lug it about and the PSU is 875 watts.

     

    Yes I monitor temperatures all the time have one gadget and small program that monitors it. This card runs about 71-74 degrees when I play games. But Swtor made it run to the 83 degrees  and the alarm went off. I also have an alienware command centre which can increase PCI fan speeds  and the hard drive fan speeds up to 100%.

    While your temps are a bit higher than one would consider optimal they are by no means beyond the threshold of the chips, regardless of the warning (those tend to be premature as a safety measure).

    To answer your quesiton regarding dell support beyond what a warranty covers I did a simple google search for "Dell service after warranty" and came up with the following from the official dell site:

    http://premiersupport.dell.com/support/topics/global.aspx/support/dellcare/en/expired_warranty?c=us&cs=19&l=en&s=dhs

    That said if I am reading it right they simply charge you for a phone call diagnostic (pretty useless considering who dell uses for their CS reps) and then send out a third party computer repair company who will charge you whatever their costs were going to be anyway.  So to sum it up, if you can't solve the issue via the help offered online you will probably be better off just taking to a local computer repair shop anyway and avoid the $60 phone charge from dell.

  • ShakyMoShakyMo BradfordPosts: 7,207Member
    If your out of warranty, for god sake don't take it to dell, or any other large retailer, all you will get is the pimply youth on minimum wage bashing it with hammers and duct tape.

    Ask around and take it to a good independent retailer, its like any trade, if you know what youre doing you work for yourself not same big faceless corporation.
  • cheyanecheyane Rome Posts: 3,002Member Uncommon

    Thanks Migu. About the RAM I did two tests one with the installed diagnostics that tested the memory and said it was fine and after the total reformatt wherein I removed the partitions so the place where the dell diagnostics were was also removed I went to the dell site inself and it ran these tests.

    Tested Successfully:

    Device Type

    Device Name

    Test Name

    Test Result

    HD Audio Controller

    High Definition Audio Controller

    PCI Express Status Test

    Check Alert Icon Passed

    PCI Bridge

    Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40

    PCI Express Status Test

    Check Alert Icon Passed

    Hard Drive

    WDC WD1001FAES-75W7A0 ATA Device

    SMART Status Test

    Check Alert Icon Passed

    Hard Drive

    WDC WD1001FAES-75W7A0 ATA Device

    SMART Thresholds Test

    Check Alert Icon Passed

    Hard Drive

    WDC WD1001FAES-75W7A0 ATA Device

    Targeted Read Test

    Check Alert Icon Passed

    Hard Drive

    WDC WD1001FAES-75W7A0 ATA Device

    SMART Short Self Test

    Check Alert Icon Passed

    Hard Drive

    WDC WD1001FAES-75W7A0 ATA Device

    Random Seek Test

    Check Alert Icon Passed

    Hard Drive

    WDC WD1001FAES-75W7A0 ATA Device

    Funnel Seek Test

    Check Alert Icon Passed

    Hard Drive

    WDC WD1001FAES-75W7A0 ATA Device

    Linear Read Test

    Check Alert Icon Passed

    Hard Drive

    WDC WD1001FAES-75W7A0 ATA Device

    Linear Read Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    Register Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    Level 2 Cache Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    Math Register Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    MMX Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    SSE Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    SSE2 Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    SSE3 Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    SSSE3 Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    SSE4.1 Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    SSE4.2 Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    Prime Number Generation Test

    Check Alert Icon Passed

    CPU

    Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

    Floating Point Unit Test

    Check Alert Icon Passed

    PCI Express

    Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422

    PCI Express Status Test

    Check Alert Icon Passed

    PCI Bridge

    Intel(R) ICH10 Family PCI Express Root Port 4 - 3A46

    PCI Express Status Test

    Check Alert Icon Passed

    PCI Bridge

    Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48

    PCI Express Status Test

    Check Alert Icon Passed

    PCI Bridge

    Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 9 - 3410

    PCI Express Status Test

    Check Alert Icon Passed

    IEEE 1394 Controller

    VIA 1394 OHCI Compliant Host Controller

    PCI Express Status Test

    Check Alert Icon Passed

    Memory

    System Memory

    Advanced Pattern Test

    Check Alert Icon Passed

    Memory

    System Memory

    Bit Low Test

    Check Alert Icon Passed

    Memory

    System Memory

    Bit High Test

    Check Alert Icon Passed

    Memory

    System Memory

    Nibble Move Test

    Check Alert Icon Passed

    Memory

    System Memory

    Checkerboard Test

    Check Alert Icon Passed

    Memory

    System Memory

    Walking One Left Test

    Check Alert Icon Passed

    Memory

    System Memory

    Walking One Right Test

    Check Alert Icon Passed

    Memory

    System Memory

    Auxiliary Pattern Test

    Check Alert Icon Passed

    Memory

    System Memory

    Address Test

    Check Alert Icon Passed

    Memory

    System Memory

    Modulo20 Test

    Check Alert Icon Passed

    Memory

    System Memory

    Moving Inversion Test

    Check Alert Icon Passed

    Memory

    System Memory

    Windows Memory Test

    Check Alert Icon Passed

    PCI Bridge

    Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42

    PCI Express Status Test

    Check Alert Icon Passed

    Hub

    USB Hub

    USB Status Test

    Check Alert Icon Passed

    Host Bridge

    Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3405

    PCI Express Status Test

    Check Alert Icon Passed

    PCI Bridge

    Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E

    PCI Express Status Test

    Check Alert Icon Passed

    Hub

    USB Hub

    USB Status Test

    Check Alert Icon Passed

    PCI Express

    Bigfoot Networks Killer Gaming Adapter

    PCI Express Status Test

    Check Alert Icon Passed

    CMOS

    CMOS

    Checksum Test

    Check Alert Icon Passed

    CMOS

    CMOS

    Pattern Test

    Check Alert Icon Passed

    Hub

    USB Hub

    USB Status Test

    Check Alert Icon Passed

    Network Card

    Broadcom NetLink (TM) Gigabit Ethernet

    PCI Express Status Test

    Check Alert Icon Passed

    USB Composite

    USB Multimedia Keyboard

    USB Status Test

    Check Alert Icon Passed

    USB Composite

    G700 Laser Mouse

    USB Status Test

    Check Alert Icon Passed

    PCI Express

    Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342E

    PCI Express Status Test

    Check Alert Icon Passed

    HID

    Gaming Desktop

    USB Status Test

    Check Alert Icon Passed

    PCI Bus

    PCI Subsystem

    Configuration Test

    Check Alert Icon Passed

    USB

    Mass Storage Device

    USB Status Test

    Check Alert Icon Passed

    PCI Bridge

    Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408

    PCI Express Status Test

    Check Alert Icon Passed

    System Board

    System Board

    RTC Accuracy Test

    Check Alert Icon Passed

    Mass Storage Controller

    Silicon Image SiI 3132 SATALink Controller

    PCI Express Status Test

    Check Alert Icon Passed

    Hub

    USB Hub

    USB Status Test

    Check Alert Icon Passed

    HD Audio Controller

    High Definition Audio Controller

    PCI Express Status Test

    Check Alert Icon Passed

    DVD-RW Drive

    PLDS DVD+-RW DH-24AAS ATA Device

    DRAM Test

    Check Alert Icon Passed

    DVD-RW Drive

    PLDS DVD+-RW DH-24AAS ATA Device

    Flash ROM Test

    Check Alert Icon Passed

    DVD-RW Drive

    PLDS DVD+-RW DH-24AAS ATA Device

    Main IC Test

    Check Alert Icon Passed

    DVD-RW Drive

    PLDS DVD+-RW DH-24AAS ATA Device

    OPU Test

    Check Alert Icon Passed

    DVD-RW Drive

    PLDS DVD+-RW DH-24AAS ATA Device

    Spindle Test

    Check Alert Icon Passed

    DVD-RW Drive

    PLDS DVD+-RW DH-24AAS ATA Device

    Tray Out Test

    Check Alert Icon Passed

    DVD-RW Drive

    PLDS DVD+-RW DH-24AAS ATA Device

    Tray In Test

    Check Alert Icon Passed

    Video Card

    NVIDIA GeForce GTX 580

    Video Memory Test

    Check Alert Icon Passed

    Video Card

    NVIDIA GeForce GTX 580

    Primary Surface Test

    Check Alert Icon Passed

    Video Card

    NVIDIA GeForce GTX 580

    Wireframe Line Test

    Check Alert Icon Passed

    Video Card

    NVIDIA GeForce GTX 580

    Fixed Transformation and Lighting Test

    Check Alert Icon Passed

    Video Card

    NVIDIA GeForce GTX 580

    PCI Express Status Test

    Check Alert Icon Passed

    PCI Express

    Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423

    PCI Express Status Test

    Check Alert Icon Passed

    Powered By PC Doctor ®

     

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  • ShakyMoShakyMo BradfordPosts: 7,207Member
    Heat wise you cpu wants to be less than around 40 well maybe 50, your gpu less than 80, bit under 70 would be better. Gpu can run hotter than cpu.
  • miguksarammiguksaram Fort Meade, MDPosts: 826Member Uncommon

    Just to clarify, is your CPU or your GPU running at hte 70-80+ range?  In the case of the CPU these days that is extremely high and could point to your problem.  However if it's your GPU then my previous statement still stands (I figured you were referring to that based on the temps listed).

    ShakyMo's listed specs are close to what one could consider ideal under standard air cooling (to include closed loop liquid cooling such as a Cosair H60).

    As a side note, after looking at the internals of the Aurora case that thing looks to be an air cooling nightmare which explains the higher temps.

  • AeolronAeolron Ottawa, ONPosts: 648Member
    Originally posted by cheyane

    I have an alienware aurora.  It has a i7 with 2.80 ghz CPU. 9 gig RAM. Odd thing was I always thought I had 8 gig but when the guy from Dell came to repair the PC in August and put back the RAM it now shows 9 gig RAM which was what I had ordered but somehow failed to notice was not what I got. Anyway it also has a Win 7 Home premium system. Card is Geforce 580 GTX.

     

    In late July I was for sometime having this "driver has failed and has recovered" issue and finally it spread to even surfing I called them after trying to reformatt the computer about 3-4 times. The guy from Dell came and replaced the Mother Board and Video card. All went well until last week my GW 2 started having a kernel failing issue. The display driver nvlddmkm stopped responding and has recovered start to happen again. Then when I tried to play WoW I got a system lock down and to force shutdown and disconnect from the power source before the computer would actually power down. I also tried several drivers the 306.23 and 306.63 and 304.79 which was what I was using sicne August.

     

    So I reformatted but the problem with GW 2 is still there. I am having no problems with surfing or normal watching of videos only games. I contacted Dell and they made me update my bios and chipset drives since I reformatted but the problem still persists with GW 2. So now they say it is the game so I am downloading WoW since I reformatted and The Secret World and I will check the two games out. If the problem persists in three games it is definitely not the game right ?

     

    What I cannot understand is after they have changed the mother board and video card how this problem has come back what other thing could be the problem ? 

    What is the make of your card? By chance , is it by gigabyte? Because I had a very very similar issue , same issues right down to a T , I RMA my video card a GTX 580 gigabyte and things were fine till I started getting the same problem again , so I tested every single part in my machine , turns out that my old Gigabyte vid card didn't get along with my Asus main board , the gigabyte stuff sucks really really bad , so what I did was I bought myself a GTX 670 Asus , no more issues , scanning the machine I found no more issues what so ever. I hope that helps you, because if you have the same card I did RMA it and ask get anew one buy a Asus 670 and sell the 580 , might not be 100% compatiable with your mainboard.

  • AeolronAeolron Ottawa, ONPosts: 648Member
    Originally posted by miguksaram

    Just to clarify, is your CPU or your GPU running at hte 70-80+ range?  In the case of the CPU these days that is extremely high and could point to your problem.  However if it's your GPU then my previous statement still stands (I figured you were referring to that based on the temps listed).

    ShakyMo's listed specs are close to what one could consider ideal under standard air cooling (to include closed loop liquid cooling such as a Cosair H60).

    As a side note, after looking at the internals of the Aurora case that thing looks to be an air cooling nightmare which explains the higher temps.

    70-80 range is not bad considering alot of video cards can withstand upwards of 95+ .

    I once stress tested a system with a shitty case and a 580 in it , left it on for three days at temps ranging from 80-mid 90's did not crash once , on games like BF3 direct x11 no issues , it's not a heat issue.

  • GrayGhost79GrayGhost79 Webster, MAPosts: 4,813Member

    http://nvidia.custhelp.com/app/answers/detail/a_id/2900

    Follow this guide for installing drivers for nvdia and install the 304.79 beta driver. 

     

    If this does not work then you will need to log into to safe mode and uninstall the display adapter (don't delete the driver) reboot when done and start windows as you normally would. Windows will automatically reinstall the display adapter, once done simply install drivers. 

     

    Should the above not fix your problem it is likely a hardware issue rather than a driver issue. 

    Issues could include - Ram, CPU, Motherboard or on rare occasions it could be a hard drive issue. It may even be a defective GPU and yes it is possible to have run into to two faulty GPU's in a row sadly. Not overly likely but it is possible. 

     

    Before doing any hardware replacement run Memtest to make sure that your memory is compatible and in good working order. 

     

    If you find an answer in memtest or the above driver fix options above work, then great. 

    If not and you believe it is a hardware issue then let dell handle it since it is still under warranty. 

     

  • AeolronAeolron Ottawa, ONPosts: 648Member
    Originally posted by miguksaram

    Just to clarify, is your CPU or your GPU running at hte 70-80+ range?  In the case of the CPU these days that is extremely high and could point to your problem.  However if it's your GPU then my previous statement still stands (I figured you were referring to that based on the temps listed).

    ShakyMo's listed specs are close to what one could consider ideal under standard air cooling (to include closed loop liquid cooling such as a Cosair H60).

    As a side note, after looking at the internals of the Aurora case that thing looks to be an air cooling nightmare which explains the higher temps.

    Sorry misread your question , night shift sucks LOL ya CPU reaching 80 is high , alittle to high, could be his thermal paste , or heat sink screwing up, however , the case of the video card driver failing is not likely the CPU, it very well could be his vid card.

  • cheyanecheyane Rome Posts: 3,002Member Uncommon

    Well I do not know the make of the card its a dell piece they probably have the names taken off. Yes the temperature is of the video card. 

     

    Here is a rather happy happenstance the old card I had was a geforce 480 that actually ran to 93 degrees when I played games. When the dell guy came he put in the the 580 card probably because he made a mistake. So now this card actually runs cooler.

     

    Yes the cooling system can only be controlled with an Alienware command center that is a nightmare  in itself. Whenever I reformatt it runs at 100% until I can get the command center up and running which needs netframe 4 I think which means way way after all the windows update. So it blasts like a mini jet engine for like hours.

     

    I have tried 304.79 I was using that before but WoW needs 306.23 . I am playing WoW, Gw 2 and Diablo 3 now.Gave up on SWTOR it was hardlocking and restarting at the character screen. I do a clean install and I have also used driver fusion to completely clear the registry display entries and nothing has worked.

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  • BetaguyBetaguy Halifax, NSPosts: 2,590Member
     Send dx logs to the game company explaning your exact situation they may patch thier games for your hardware.  Worth a shot.

    image

  • ShakyMoShakyMo BradfordPosts: 7,207Member
    Aoe:
    Yeah older card like 4000 series AMD ran hot like upto 100.

    But newer cards, 500 or 600 series nvidia, 6000 or 7000 series AMD, they want to be under 80 really.

    If the 80 for the temperature is the cpu though, that is very high. If your cpu runs above 50 you should fit a decent after market cooler with some quality thermal paste (again a good independent will help you with this better than a mass retailer).

    You dont need a fancy water cooler or anything, just get one of those with a big heat sink over the cpu and a side on fan drawing air into the sink.

    E.g. http://www.cclonline.com/product/63469/CAC-SXHH6-U02/CPU-Coolers/Xigmatek-Aegir-SD128264-Double-Layer-H-D-T-Cooling-System/CLR0083/

    if your not comfortable fitting a cooler (you normally have to take the mother board out to attach a fixing plate), get someone to fit it for you.

    Most of these off the shelf prebuilt computers have heat issues, they never seem to come with enough fans and whatnot. As a pc gamers it is well worth learning how to build your own, colleges should run night classes in it reckon.
  • cheyanecheyane Rome Posts: 3,002Member Uncommon

    I am a 50+ year old housewife and if I was still living in Asia I would experiment but I am living in Italy and my husband will not just let me take apart a 3000 euro machine. I can just manage changing a video card like I did on his machine the older dell but what you asked me to do would require a bit more finesse and courage worthy of bearding a lion.

     

    The core temperature is about 41-43 degrees celcius ; all 4 cores. The video card is the one that is around 74 degrees and went to 80 + on SWTOR only. D3 used to run hot it but yesterday it was running at 71 degrees probably they improved that issue have no idea have not played it for months , just installed it yesterday.

     

    When a game is playing the core temps go up to 54 degrees.

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  • ShakyMoShakyMo BradfordPosts: 7,207Member
    Your temps are ok

    Your issue is something else, I was alarmed the cpu was in the 80s but its not, so don't worry about it.

    If you don't have case fans you might want to fit them (no harder than fitting a video card) one at the front to draw air in,one at the back to blow it out.

    But it looks more like a memory fault to me, especially with gw2 as gw2 is very sensitive to memory faults.
  • RidelynnRidelynn Fresno, CAPosts: 4,173Member Uncommon


    Originally posted by cheyane
    Yes it is still under warranty but if it not ( this is for future reference) I cannot get them to come even if I pay them ? You mean Dell will only come if there is a warranty do they not give support after warranty has expired .I do not mind paying just want them to fix it. The computer is huge  I cannot lug it about and the PSU is 875 watts. Yes I monitor temperatures all the time have one gadget and small program that monitors it. This card runs about 71-74 degrees when I play games. But Swtor made it run to the 83 degrees  and the alarm went off. I also have an alienware command centre which can increase PCI fan speeds  and the hard drive fan speeds up to 100%.

    Dell certainly will come out on off-warranty, but it will cost a pretty penny, both in labor and in parts (they mark up repair parts a lot, sometimes more than double the original cost). You may have better luck with a local shop. But if price is no object, then just call Dell out.

  • cheyanecheyane Rome Posts: 3,002Member Uncommon
    Well it has become so bad now I cannot even surf the internet without a BSOD or even open some random folder before the computer restarts. Could this be a intel chip the processor itself deteriorating ?

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  • viddsterviddster DerbyshirePosts: 213Member Uncommon
    This does sound very much like you have some faulty RAM. Memory can pass basic tests and still be faulty, it has happened to me before. A good program to try is memtest86 (memtest86.com), it runs from a bootable floppy or DvD/CD and is free. Takes up to an hour or so to fully test the RAM, but it will probably find errors faster than that. Even if it passes the test at least you will be sure it is not the RAM, or if it fails you can get it replaced.

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