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Bad Customer Service
I've played this game since the beta in January 2009 and I've never been banned.
Mid last year I borrowed one of my alt- characters to a friend of mine for a few weeks to play with. I changed my password when he got his own account. Now, more than a year later Aventurine decides to ban my alt account because the friend I borrowed it to just got himself banned for talking shit and threatening people in the game.
Well, that has nothing to do with me. He hasn't been on my alt for over a year. Still I get my alt banned and lose it and everything that I was storing on it. Naturally I tried to dispute their decision and explain to them that I'm getting caught in the middle here, but all I get are rigid answers.
Your account’s billing and personal information is related to one or more accounts that were banned for a serious Terms of Service violation.
We are not going to unblock your account under any circumstance. The decision is final and is not negotiable.
And explaining the situation politely and to the best of my abilities yielded this:
As it was explained already, we are not going to unblock your account under any circumstance. The decision is final and is not negotiable.
Please bear in mind future inquiries into this matter will yield similar replies.
We extend our best regards,
Never let your friends log on your account in Darkfall. Because you will get permanently banned if your friend gets banned. Even if it's more than a year later.
I guess I am naive, but I really thought Customer Support was supposed to help out the players, rather than get them caught in the flac of rigid policies and final undisputable decisions.
Has anyone experienced something similar?