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First I must start by saying I love GW2 the game is in my opinion masterfully done. That being said I have some behind the scenes complaints which I find just plain out unacceptable, I will continue to play GW2 however if these problems are not being addressed soon I may reconsider my stand. Mainly I sent a ticket in the opening day of prerelease because the Tome of Influence I got from ordering the Deluxe Edition did not add Influence to my guild, I made the guild and at the time I was the only one in it. Then my friends start joining the guild and 3 of their 4 tome of influences did not effect our guilds influence this is when I submitted the second part to my ticket. Well here it is a month and three days later and I have still not heard from GW2 support, a brief message telling me that my ticket was received but they are addressing hacking issues as priority. We had plans and a schedule for our influence which we paid for, we just now a month later reached the goal we wanted, planned, and payed for we feel irrepairable damage has been done we had hoped to have feature to offer new players at release but now the amount of people on my server looking for an active guild has dwindled. And I feel that if they do decide to give me my points, which I will take, it will be too little too late. I remember an issue I had in WoW when it first came out I accidentally deleted my heart stone, which I know now is not a big deal but back then I thouht it was the end, so I sent in a ticket and within 2-3 hours I had been contacted by a very helpful GM who did their best not to laugh at me and fixed my issue.
I just want to know if this is a trend are others experiencing problems like this from GW2 support?
There are times when one must ask themselves is it my passion that truly frightens you? Or your own?