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Ok just a quick down and dirty explanation.
I purchased DFO over a year ago and when I did it was via a website that offered it for 9.99$ at the time. The purchase went smooth and I created my DF account. Played the game for about a month and just realized that I was to far behind everyone to really catch up.
Well with the new announcement I decided to get back into it. My plan was to rejoin DF just to start to establish some contacts with guilds and such so I have a home when DF UW comes out. But when I went to login in it told me my information was incorrect. I can understand that, been awhile I just might of forgot my information. So i do the retrieve password and I get my email right away. But the information is again inccorect and now I realize it is my Username. Except there is no option to retrieve a username (every other MMO has it). So I do a google and search how retrieve it. They link you to the DF support page. But you need to LOGIN to be able to use the page. Thought that was funny. I did MORE research (google) and found a direct link email address that I emailed my problem to. If I didn't do my homework I would of never found it.
I email them the issue. They respond very fast actually about 10 minutes, that they will need my name, last 4 digits of my credit card and address at the time of purchase. Also what server I am on and character. So I respond with ALL the correct information except my credit card. They respond that the last 4 was incorrect. They also say that to ensure that I am the correct use they need to me provide them a scanned copy of a valid ID and either a utlility bill or bank statement that has my full name and correct address on it.
I have NEVER heard of this before in a MMO. Maybe if there was huge fraud, like gold selling or something in mist of all this maybe, but just a basic username retreival. So i respond back that I have only had two credit cards in the last 5 years and the other one must of been use to make the purchase (I sometimes use it just to put some charges on it from time to time) and that must of been the case. I give them the last 4 of that card. Now remember all the other information was correct, my characters full name, server, address, email, and my full name.
I also inform them that I am in the Military and that providing a valid ID would be an issue because my drivers license has been expired for 16 years. This is because the state law dictates that my drivers license will remain vaild as long as my military ID is shown with it if requested. When I get out of the military only then am I required to get a new drivers license. I also live on base housing so I do not have a utility bill. I also did not feel comfortable giving them a copy of my United States Military ID (for obvious reasons) and it was the only valid ID I had. Giving my banking information is not an option either because just feels like a big intrusion to my life. They can see bank carrier, account numbers, and so on. Way to much information nowadays to just be floating out there.
Here is a copy of one of my emails. I am not going to provide them all because it has personal information in them.
Anyone else think this is just way to overboard? For a Username?