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I played for about a week, got to the second area where I wandered around a bit, but found myself lacking anything to really do in the game. I'm sure there's lots in the game that is interesting, but they don't make it easy to figure out just what that content might be. It's like playing a game where you have a regular path from a to b, but you're convinced that there's a whole lot more there that is probably a lot more fun than the basic content, but finding it is practically impossible. I've gone online, looking for information, asked in chat, but basically people seem to hold that information to heart and for reasons that escape me, would rather people leave than divulge anything.
That's the broader problem of what I find lacking. Overall, the game experience hasn't been that bad. I was one of the COH migrants who were pushed out of their previous game, and I was hoping The Secret World might be the answer. There's great writing in the game, which was an immediate goodie for me. I mainly play healers in games, and figuring how to do that has been frustrating beyond belief.
Then there's the sense that the people who run the company don't really want to talk to their customers. I tried to resolve an issue I was having with the game and went to their "support" area. It has you enter a queue to speak to a customer service rep. But he never shows up. Ever. On four separate days, I tried to get someone to speak to me, but even though they have it set up to work that way, they don't actually acnowledge their customers.
So I went to their boards, thinking I could post my concern in a troubleshooting board. Turns out, "the administrator" has revoked the ability for anyone to sign up for registration on the boards. So, unless you're already signed up, you're screwed. I went looking for an email address to write someone and finally just gave up.
And I think that's been the majority of the problem for this game since the beginning. I heard very little about this game when it first came out. It's like they thought word of mouth would spread without actually doing anything to start the conversation. The only news I've heard about this game so far is that it's failing, that it didn't get the number of people it needed, and that they fired staff as a result. On the boards for the last week after I joined the game, the main dev wrote one of the most "I refuse to acknowledge that my ship is sinking, but I'm going to pass out more cocktails while we go deeper" type of blog post as his response to the negativity.
So it looks like I'm probably moving on to Guild Wars 2. I hope the game does better and ends up being everything everyone wants it to be. It sure has a lot of potential under the hood. Or so I think it does.