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I am really surprised by The Secret Worlds chat. I am on the Arcadia server and I have yet to see one troll in general chat. I keep waiting for it to happen since it is a video game.
I am starting to think that the Niche' that TSW falls under is Mature Players. Where as popular games get a combination of both Mature and immature. So if you are a mature player in WoW fore instance you have to put up with that 5% that just ruin chat for everyone.
I am sure it will happen soon, that one bad apple, but this is one of the few games where I consider 'chat' a possitive for the game. Most games chat is something you just put up with or ignore.