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I recently took a broader look and found out something ridiculous, at least to european/american mindset (we russians are used getting spit in the face after we pay money to someone, or saying in queues just to hear a "fk off" from the vendor, etc).
Basically, when in dark medieval days you bought a pair of boots, you could rely on them being quality product that will serve you well. And if not, you could come back to the marketplace, slap the vendor with the boots you bought, and that was the worst humiliation for the vendor and noone would buy from him afterwards. Nowadays, you dont even have right to EXPECT to have a working product for your money. You pay money, and think its fine that you will get a non-ready, buggy, unstable or even unplayable pieece of shit!
This is especially evident in MMO market.
When Aion got released, it was just unplayable. For several days, people couldnt even start playing the game, they'd just get DC'ed over and over or not being able to log in. I didnt play AIon but i have acquintances who did. It was awful.
When Diablo 3 got released, it had weeks of serious problems. People couldnt log in, or would get DC/ed from the server, auction house would fail to work, etc. It went so bad that it lead to official lawsuits in South Korea! I bought Diablo3 like a week after release and still, for a week or two, i had problems EVERY DAY. Every day i would either be unable to log in, or would have to spend 10 minutes re-typing my password over and over to log in, or would get my money taken and no item delivered from AH for days... Now, people would come on forums and defend the game, saying that ITS OKAY BECAUSE ITS LAUNCH TIME, BE PATIENT IT WILL BE FIXED SOON.
Now i am GW2 fan and awaiting release, and i hear here and there that some of the bugs or obviously missing features wont get fixed and that "we shouldnt be naive and hope it will", that "WvWvW will be unplayable the first several weeks until they fix the lag and find the right balance of amount of people per zone". And that "of course on launch it will be hardly playable because its an MMO launch".
It seems that consumers now believe in their mass that you cannot even HOPE for a launch of an MMO to go as it should. Its not that you cannot demand it, its that you cannot even HOPE for it, since you'd be a fool if you do.
What happened? What happened to our rights, to the idea of capitalism that competition means services will become better and better, and those who cannot provide better quality will move away from market, and those who provide better quality will stay. However, what we see is that the quality is DEGRADING and consumers are manipulated to believe its inevitable and the only way it can actually be.
In past days, there would be no need for patches at all! You could buy a PlayStation game and play it without any patches required at all. You could buy a PC game and play it without any patches required at all, although sometimes they would come out of course. But nothing game breaking would get into release versions. You could expect to buy a game that actually works (if your PC is up to the specs) without issues!
Nowadays, you can buy a game that requires you to install shitloads of DRM software that lags and hangs and fizzles so you spend hours just to get your game going. You can buy a game that has its single player only playable online, and so you have problems playing singleplayer game because company didnt prepare enough servers for all the people in the world playing it. Nowadays, when you buy a Massive Multiplayer Online product, you are told not to expect ANYTHING for your money in the first several days or weeks - like its just okay you pay for nothing!?
If i cannot enjoy the game, because its publisher or developer failed, what am i paying for? Would someone pay for a pair of autumn boots that have holes in them, only to be told that in some weeks or so (maybe over a month) they can receive a free patch that will fix those holes, but meanwhile they'll have their feet constantly soaked because water and dirt come in through the holes?
Worst of all, consumers were pushed to a state when they dont expect to get anything for their money.