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I am a big fan of the game. I've pre-ordered from an on-line retailer (it was cheaper, i was not able to buy directly from Funcom anyways because they did not accept the kind of credit card i own - which works in any other games)
Now they send me an e-mail to enter the product key and that the key i've received was a pre-order key and it's not good anymore.
What the heck is that? Two keys? How could i knew? I've tried to contact my retailer, they did not answer to e-mail, phone or any other form of contact i've tried. Funcom says to take it out with them. Probably i've been screwed up by those but now it's too late, i called my bank and i cannot cancel that payment to them anymore.
DEAR FUNCOM, I KNOW YOU ARE READING THESE BOARDS
This is the most idiotic thing you could have done. How could anyone know that there are TWO!!!! keys, one pre-order, one retail? Why did you not announce in CAPS on your pre-order page that if someone preorders from an online retalier (which sends the key through e-mail) to be sure to ask for TWO keys???
Was the game doing "THAT" good so you needed to lose a few players? No, i will NOT buy your game again, i will not buy ANY other Funcom game and i will go with this story in press and wherever i have the possibility to spread it. In my 10 years of successful online gaming i have never encountered a problem like this, EVER.
Sorry for the rage.