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So I haven't actually played the game since release, however I tried to order the game from FunCom through PayPal and so I sit there waiting it says processing, and Attention, and I wait 1-2 hours game the didn't process, so I just remove my information said screw this, and cancel my order, well actually wait there is no cancel order button, so I just deleted all payment methods and cancel with paypal.
So I go over to EA, and I buy the game from there and it goes through in about 10 Seconds I have my preorder kitty, and the game serial okay so now time to register on Funcom and play right?
Wrong, next I tried to register the code, and it only gives me the option to create a new account, and I played TSW Beta, no option to use the serial key on that account so instead I would have to have two TSW login names on the same master account.
So I submit a ticket because of the transaction not processing they ask me a question if I confirmed it with paypal,etc and I tried to reply, but when I reply to the email it tells me they don't accept emails so I have no way to respond to that ticket I have to submit another ticket, and in that other ticket I included a copy of the email responded a new ticket was created, and so finally now I got two tickets open, and am a totally confused kitty with a pancake on its head, and the GM just asks " Is there anything else I can help you with?" Even more confused.
" Thank you for contacting Funcom Customer Service. We have received your request ticket and have given it the ID of "[Funcom Support #****]". Please include this ID in all future correspondence regarding this ticket. If you have any additional information to add to your ticket, please reply to this email.
In most cases you will get a personal email response from one of our representatives within one business day."
Well after I tried to reply back to their email aka my ticket I got this.
"Thank you for contacting Funcom Customer Service.
We no longer accept requests for support directly via email.
To open a help ticket please go to http://help.funcom.com."
Okay so wait a minute, the original ticket says to reply to the email, and now it tells me to go to that website instead after I reply, I spend 2 hours just trying to play this frigging game this morning, and I can't play the game, and every time I submit a ticket it gets a new ticket ID no way to respond to my original ticket?
Okay so I submit a second ticket, and a GM Contacts me, is there anything else I can help you with today, and that is all they said?
So since I got a retail key instead, now I had to submit a 3rd ticket, so that they can apply those keys to my account because their website wont let me apply them to my account because I played beta most likely and asks me to make another account under the same master account?
Way to go horror story , would be nice if Funcom could actually provide a Better Ticket System!