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In case you haven't heard, there's a bit of drama going on in the LOTRO world. Turbine had promised on a FAQ to include an instance cluster with the expansion. This statement was later removed and there is in fact no instances coming with the expansion. This of course, angered quite a few who pre-ordered the expansion thinking they would get some instances included with their purchase. They're flat out refusing refunds and threatening account bans if anyone pursues it.....
Here's the forum post with a screenshot of the email from Turbine:
Really crooked of Turbine to state something about an upcomming product then changing it after selling a bunch of them.
Link to the email below if you don't feel like going on the turbine forums: