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Here it is folks.
Interview with James Ohlen.
The real reason SWTOR is a dead game: arrogant, disconnected developers who have no clue about class balance and how their game is played.
Good players warned them the class balance changes in 1.2 would destroy the game's balance, but they did not listen to all the PTS feedback and went on regardless with nonsensical, drastic changes.
Check out this interview:
It's obvious they just won't admit lead developers' errors with 1.2 after that update destroyed class balance and killed the game's population.
Note the repeated use of phrases like:
it's extremely unlikely that we'll go "whoops, we went too far" and undo what we've already done. So don't keep asking if that's what you're hoping to hear.
We've actually answered this question publicly several times, but it seems when players don't like the answer, they keep asking hoping it will change.
Basically SWTOR will not improve.
Clueless developers like this won't fix the problems their ignorance, hubris and inexperience have caused.
They won't listen to their playerbase because they "know better".