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In order to close my account and prevent future billing, I had to:
Provide all the typical email and password stuff.
THEN I had to tell them the name of my highest level character, what level they were, and select from a dropdown menu what server that was. The Nox server is not on the list.
THEN I had to dig up the actual date of payment. Really?
THEN I had to actually scan my friggin driver's license and provide it to these people.
By the time I finished all of this I was expecting to get a email providing me with an address where I would have to go to get a body cavity search performed. You know, just to make sure it's really me.
Stay away, stay FAR away, until someone over there de-stupids their account handling process.