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I want this game to succeed, and I want to play it when it is worthwhile. As such, I entered a detailed note on why I am canceling in my unsubscribe exmplanation box. I also received an immediate response which is pasted below.
Here is what I wrote them -
I have a 50 Powertech and a 43 Guardian. I have seen a lot of the single player. I have also beaten every boss on normal and every boss on hard mode except the new ones from yesterday, Bonetrasher and SOA.
It's safe to say I am well acquainted with what SWTOR has to offer.
The problems that have added up to my quitting are:
1. Lack of Hi Res Option. I am looking at this game for hours at a time, and lack of hi-res breaks immersion and reduces fun for me. At this point, WoW - a 7 yo game with a few updates over the past few years - has an edge on this newly created game. Not even having the OPTION to turn on hi-res due to potential frame rate slowdowns even though it worked fine in beta really seems like a copout for deeper problems and is for me a game breaker. First off, I am betting 30% or more of your endgame clients (the subscribers) have solid enough computers/the knowhow to make it work, and there are many advanced options that could get it to happen - LOD seetings: like 7 full draws, 20 medium and the rest low. Players and NPCs within X yards at high, the rest at medium, etc. The official response seems just like a lie to hide a deeper problem. Promotional materials and a beta being sent out using a disabled feature is being termed by many as bait and switch. I may not go that far, but it is enough to finally turn me the corner and not sub.
2. End Game Content Bugs. I have bugged on Hard/Nightmare mode 3rd boss of EV over 10 times in 2 weeks. We ended a raid night early due to it. We then came into EV last night to see the 4th boss council was magically back up then SOA was unlootable. Last night, the new bosses had their normal mode loot broken so that pieces specific to one class were auto-looted to other classes. Sorcerer with a Marauder offhand - sure, why not. Those are just 3 of the bugs. There are several more, but these are the most recent.
3. PVP. Period. Nothing more to say there.
4. Account Problems. I activated my game months in advance in order to get my guild set up for early deployment (which ended up being a lie as well), but when it came time to activate the subscription, my already applied game code was deemed invalid. $60 was taken from me by Origin and it showed up as activated on Origin's desktop program, but Origin was still listing the game as "Unreleased". Battlefield 3 was sitting next to SWTOR working fine, but SWTOR, despite it being the 21st was showing unrleased. I got through to customer service and I appreciated the helpfulness of the staff on the phone. The problem is that their request for me to take a screenshot of the Origin problem and me trying to enter the same code online and it being rejected was not replied to in a timely manner. The next afternoon I decided to go ahead and buy another copy of SWTOR to make sure I could keep leveling. That problem with Origin was on the 21st. I JUST received a response on that - nearly a month later, and the response was that they see my account has been activated so they are closing the ticket. This is despite me sending an email to support explaining that I had bought another copy and needed a refund on the original. I have no answer to that refund request and am coordinating with Origin today to see what can be done.
This game was fun. The 1-50 was better than the leveling of any other game. BUT as a single player, it is KOTOR3 with 30 hours of gameplay and the rest as stuffing. As an mmo, it is not giving me enough positives to stay on and pay the monthly.
I did enjoy my time, but letting you hit my credit card will send the wrong message. I choose not to cast my dollar vote in this direction.
I will probably jump back into WoW for the 10 or so hours a week it is fun to raid and am eagerly looking forward to your competitors GW2 and TERA - both of which may fail miserably but at least will have hi-res and TERA having been out so long in Korea already will most likely not have the bugs.
I will keep tabs on SWTOR and resub when the graphics, endgame and PVP are all fixed.
HERE IS THE RESPONSE -
SWTOR.com is temporarily unavailable as we are experiencing extremely high traffic. Please check back again soon!
Leider ist die Star Wars: The Old Republic-Website momentan nicht erreichbar. Versuchen Sie es später erneut.
Nous sommes désolés, mais le site web Star Wars: The Old Republic n'est pas disponible actuellement. Veuillez réessayer ultérieurement.
At least they had the decency to tell me in 3 languages.
Someone please make a good MMO.