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Yes, yes, it wasn't ready when it launched. Sure the combat was completely unbalanced in pvp. The lobby system was a little claustrophobic. Guilds had issues. ETC.
But the game that was turned off for those of us here in America, had fixed all those issues, more importantly it was something DIFFERENT. HELLGATE was awesome... in its swan song, but worse, the encore was already out there (reworked classes/lotsanewstuffs) !
That encore was so good, that people in Korea have been playing Hellgate all this time. While we sit around and wonder if is ever really coming back.