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Originally posted by Renoaku The most common type of Key logger though is from Add-on interface customizations which is how my WOW account got compromised 3 times in a row before. This was done from an add-on which I downloaded from curse gaming,
Sorry for your pain though I do hope you at least appreciate the irony.
Please post updates regarding security in this thread. Discussion is also welcome.
Coin Lock goes into effect 3/17
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I had my bags hacked two days ago and I still haven't recieved any help from Trion. I've been trying to rebuild my character, but now I'm kinda worried that they ight just try to roll back my toon, which would make me losr several days worth of XP, money and items : (
Well my account just got hacked as well.
The sad thing is that I remember many other alpha testers
criticizing TRION decision to change from account name to email address.
Now I know why
obvious coin lock updates going through tonight
Please note there are some additional changes going out to the EU servers tonight on top of the 1.02 update that went to NA servers this morning. NA servers will receive these updates in a hotfix tomorrow morning:* Characters cannot be deleted while an account is Coin Locked.* Cleaned up a case where Satchel of Guardian Spoils or Satchel of Defiant Spoils could turn up empty at certain levels.* Fixed unlocking of Expert Dungeons that were taking an additional day to unlock after the NA daylight savings time change.
At this time we are experiencing an extremely high volume of requests for support and are taking a much longer than expected time to get to your requests. We do appreciate your patience, as well as your part in helping to create this wonderful problem to have. Please know that this is not the level of customer service, nor the speed of response that you should expect from Trion Worlds Inc. We are taking steps to correct this situation as quickly as possible, however it will take us some time to get to the level of staffing necessary to provide the support that you deserve. There are a couple of things that you may be able to do to help us get you the assistance you need as quickly as possible. 1. Our first priority is helping anybody whose account may have been compromised. If your account has been compromised please know that you are our top priority and we are getting to you as quickly as possible. When submitting a ticket for assistance of this kind please ensure that you select “Hacked Account” as your category in order to get the fast possible resolution. Please also title your page as “hacked account” and include the character name and shard that has been compromised. 2. If your issue has self-resolved or if you no longer need assistance please close your ticket by typing /cs and then hitting the “Close Issue button”. 3. If you are reporting somebody trying to sell plat (which you shouldn’t be seeing much of anymore) then please left click the player’s name and use the report spam option. This allows us to both investigate the issue as well as consistently improve our spam filter to get these aggravations out of Rift. Thank you for helping to make Rift the success that it is. We greatly appreciate your support and value you as a customer. We apologize for delays in responding to your requests and thank you for your continued patience while we make the changes necessary to provide the customer support and experience that you should expect from Trion. GM Giant Manager - In-Game Support
Originally posted by RiftFan Originally posted by Ad-am It's not really the players fault. To this day I still can't figure out how my WoW account was hacked by a gold seller. I had 2 antivirus programs on my comp too. Never ever ever bought any gold but did visit a few wow related info sites....thankfully I was able to get it recovered but totally had to change my battle net address, passwords, etc. Now I change passwords every so often. Somewhere somehow I was key logged.
I can not remember winning or losing a single debate on the internet.
2 days old but worth showing
03-19-2011 03:03 PM
Hi, everyone -- I wanted to get an update out for the weekend after the last day of excitement around here.On last night's fix -- I'm very happy to confirm that we did fix a login vulnerability, with significant assistance from an extremely clever user.The root cause was a very subtle bug in error checking of our login validations deep in the server code. No personal information or any such was leaked out, and no outside attacker penetrated our servers, networks, or databases.We'd definitely like to thank Mr. ManWitDaPlan for the well-timed assist. Sir, we salute you and offer our most heartfelt thanks.The rest of what I'd like to add isn't to detract from the above well-deserved compliment, but it's important to include in the comprehensive picture.The sobering fact is that account security remains a multifaceted issue, as attacks from other sources continue. It's important to remember is that while a hole was identified and fixed as rapidly as we possibly could, there are still hackers and botnets trying account/password combinations from compromised web sites and past MMOs.They are doing this right now. Those attacks have been coming constantly since we launched the game. The only thing that changes are how many hundreds of computers are trying to get into your account at any given moment, where they're coming from, and how many are succeeding.We do block them as they are detected, but the fact that they are using distributed botnets (compromised computers from across the globe) means that this will remain something that we will continue keeping an eye on, forever.For users getting hacked this way, Coin Lock is currently doing its job protecting people's belongings, provided that your RIFT password and EMail password are both complex and entirely different.Both the login fix and the Coin Lock addition have been doing their part in signficantly reducing overall incidents over the last 18 hours.Neither one is a silver bullet, but so far it is looking to be a solid one-two punch for the weekend.Then, with two-factor authentication coming very soon, we expect security to be improved even further.All totalled up, under 1% of accounts with characters have had characters impacted. However, 1% of a surprisingly large number is still very noticeable.Our staff has been, and will continue to be, working around the clock to get those impacted back in shape. We'll continue hiring on even more people to help people with issues of all kinds, as quickly as we can. (Another round of hires begin on Monday, and there will be even more to follow.)As always, thanks very much for your time, your attention, your assistance, and your patience!- Scott HartsmanExec Producer, RIFT
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Trion security is compromised, and i got hacked too just because they have open backdoors, bypasses and overall weak security.
After a week of being hacked trion's cusmoter service has not responded yet, looks like they dont care at all bout their customers.
And today i dont have control over my account, i cant change my pass and cant change my email address.
Hackers can and they are actually loggin into my account everyday. So Everyday im coinlocked. wft is that crap!!!
Obviously i cancelled my account, im not paying for an account i do not control.
I deleted all my credit card info, im not stupid to compromise my credit card as well.
If you have a keylogger you have more problems to worry about than your Rift account being taken.
Its already been discussed, but the chances of a keylogger actually infecting your system are very slim to none. However, believe whatever you want.
You should apply this on all online games.... common sense.
The number one key to not getting your system infected is to regard all downloads in this fashion:
Spec'ing properly is a gateway drug.12 Million People have been meter spammed in heroics.
getting down with the necro here, but as this is stickied i figured it'd be ok.
i was hacked in Rift as well recently. i got two emails. one was a coin lock notification, and the second was a change of email on my account. i freeked out and called trion support and within a 5 minutes got a rep on the phone. told them i was hacked and she fixed it fast. they asked me security questions and we changed up my account info/email and pswd. said it would be up to 24 hours to rollback my charecters and was done in less then an hour. she gave me a free month of game time and apologized over and over. she stated there may be some issues in some of the third party addons and to run a virus scan. whole time on the phone was about 15 minutes including time waiting for a rep.
i was messin with a few addons the night before and am pretty sure it had something to do with the issues i had. trion gave me a free month game time and the best customer service experience i'd had in a game because i was click happy with addons. i love Trion!