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I haven't played Guild Wars in YEARS. I bought each of the first 3 expansions and kinda casually played them. Today, I had an itch to scratch so I went out and picked up the complete collection. (awesomely, for the same price as just the standalone Eyes of the North expansion)
So I load up the game, and it asked for my username. Type that in. Password: check. Character... uhhhhhh? What? So I type in the names of all of the toons I ever played on GW. Nothing works. So I'm thinking maybe my password. So I reset my password. Still not found.
I submitted a request and apparently NCSoft now handles that. But my old account isn't under my NCSoft master account (does that make sense? at some point I assume they merged). So my account name and my NCSoft master account are NOT the same apparently. I logged under my NCSoft to check and there is no GW.
I have since typed up a support message. How long does this normally take? Would it just be better to use the complete collection key on the NCSoft master account? Only thing that makes me wince is I had a decent amount of change (at the time), some good armor, and some rare pets (like the PC Gamer Asura pet). I've been waiting patiently for a response and haven't heard back so I'm curious.