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For those unaware, Cryptic/Atari currently supports an in-game mechanic (and subsequent disciplinary policy) that can *easily* be abused... ostensively for the clear purpose of "griefing" fellow players.
How? What? Huh? Allow me to explain...
Simply by placing another player on /ignore, this sets the ball in motion. If you can coordinate enough players to follow suit and also place that individual on /ignore, the game will disable ALL chat functions, the ability to use in-game mail, the market, private messages, and yes, even emotes for your intended victim... for up to 24 hours.
If the implications haven't sunk in yet, let me repeat:
At any time (even if you're logged out), anyone can anonymously place your account on ignore. They do NOT have to rationalize, justify or even provide an explanation. They do not even have to have malicious intentions. And if enough people do this (Cryptic/Atari will NOT reveal just how many is required, but all indications are it's quite low), you will be effectively banned from participating in the game for 24 hours in any capacity other than solely as a single-player experience. Furthermore, you will NOT be given an opportunity to protest or refute this consequence.
In theory, a customer service representative is supposed to receive notice of such action, and immediately review the situation in accordance with the game's EULA/TOS. However, in practice, that simply isn't happening. Should you attempt to contact support, and somehow manage to speak with a live, human being, expect to be assumed guilty... of something... and effectively be told "tough luck."
Now I appreciate this measure was implemented in an effort to thwart RMT spam (gold sellers & power leveling services), and (IMO) that's most certainly a worthwhile pursuit. That said, (IMO) no policy should be *this* vulnerable to abuse.