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"The system was unable to retrieve Membership Plans for the Product Key you entered. [err: 40001]"
I looked it up on the help site and it says simply to contact support.
Which I did.. which I'm waiting to hear back...
I hear emailing them doesnt work to well sometimes. I have heard they are able to resolve pretty much anything over the phone. Here is the info:
Call our Account Management team
Speak live with one of our Account Management Representatives via telephone from 4:00 p.m. - 9:00 p.m. ET Monday - Friday by dialing: